Expands the main menu

Breadcrumb

Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 
 
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
 
$361,932,091
Report Title Report Number Issue Date Report Open Recommendations
Image
Workshare Discount Cover
Procedures for Calculating Workshare Discounts for Letters 23-131-R24 2
# Recommendation Value Status Management Response
1

Develop and implement detailed procedures for calculating avoided costs and setting workshare discounts of First-Class Mail and Marketing Mail letters.

$0 Open Agree
2

Develop and implement a process to regularly review non-recurring data inputs for First-Class Mail and Marketing Mail letter cost models to formally document whether they need to be updated.

$0 Open Agree
Image
USPIS Inventory Control Cover
U.S. Postal Inspection Service’s Inventory Controls Over Law Enforcement Surveillance Equipment 22-174-R24 9
# Recommendation Value Status Management Response
1

Develop and require all users to complete Electronic/Technical Surveillance Tracking System training and maintain documentation of training completion.

$0 Open Disagree
2

Develop a verification process for annual physical equipment inventories to account for all equipment as required by the Inspection Service Manual.

$0 Open Disagree
3

1) Review all postal inspectors with assigned equipment and validate they are active employees, 2) retrieve equipment from postal inspectors who separated from the agency, and 3) update the status and assignment of all equipment in the Electronic/Technical Surveillance Tracking System.

$0 Open Agree
4

In coordination with the Chief Counsel, Office of Counsel, implement a process, including defining roles and responsibilities, to review and update Postal Inspection Service policies and related documents timely.

$0 Open Agree
5

In coordination with the Chief Counsel, Office of Counsel, update the Inspection Service Manual to 1) define, track, and maintain technical surveillance equipment, 2) assign the Radio Communications Program to the Communications, Governance, and Strategy group, and 3) replace all references of the National Asset Tracking System with the correct equipment inventory system.

$0 Open Agree
6

Develop a standard operating procedure to assign Electronic/Technical Surveillance Tracking System user roles based on individuals’ roles and responsibilities and to update or remove user roles when postal inspectors transfer jobs or separate from the agency. In addition, review current users of the system and determine if the roles need to be modified or removed in accordance with Postal Service policy.

$0 Open Agree
7

Review user roles in the Electronic/Technical Surveillance Tracking System and implement additional roles, as needed, to allow for the appropriate segregation of duties.

$0 Open Agree
8

Implement audit logs containing user activity for creating, assigning, editing, and removing user roles in the Electronic/Technical Surveillance Tracking System.

$0 Open Agree
9

Resolve Electronic/Technical Surveillance Tracking System functionality errors preventing users from temporarily transferring, temporarily assigning, and recording the final disposition of law enforcement surveillance equipment, including digital signature capability.

$0 Open Disagree
Image
Efficiency of Operations at the Los Angeles PnDC Cover
Efficiency of Operations at the Los Angeles Processing and Distribution Facility, Los Angeles, CA 24-026-R24 10
# Recommendation Value Status Management Response
1

Reinforce the operational procedures to conduct sweeps for mailpieces left behind after operations are completed at the Los Angeles Processing and Distribution Center.

$0 Open Agree
2

Verify registry clerks prepare and dispatch registry items in a timely manner at the Los Angeles Processing and Distribution Center.

$0 Open Agree
3

Identify and implement strategies to increase the number of on-time trips to plants from the Los Angeles Processing and Distribution Center.

$0 Open Agree
4

Establish and enforce an accountability process for scanners at the Los Angeles Processing and Distribution Center.

$0 Open Agree
5

Provide an adequate number of scanners for employees to complete all required scans at the Los Angeles Processing and Distribution Center.

$0 Open Agree
6

Verify personnel responsible for Registered Mail properly safeguard registry items on the dock at the Los Angeles Processing and Distribution Center.

$0 Open Agree
7

Verify all drivers are using wheel chocks at the Los Angeles Processing and Distribution Center.

$0 Open Agree
8

Keep fire-fighting equipment and exit doors free from obstructions at all times at the Los Angeles Processing and Distribution Center.

$0 Open Agree
9

Upgrade the badge system and properly secure exit doors in the dock area of the Los Angeles Processing and Distribution Center.

$0 Open Agree
10

Perform an analysis of improperly separated packages arriving at the Los Angeles Processing and Distribution Center from delivery units and document systemic issues into the Mail Arrival Quality/Plant Arrival Quality system.

$0 Open Agree
Image
Site Tech Assessment Report Cover
Site Technical Assessment Review - January 2024 22-199-R24 14
# Recommendation Value Status Management Response
1

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
2

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
3

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
4

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
5

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
6

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
7

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
8

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
9

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Disagree
10

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Disagree
Image
Efficiency Operation Review Saint Paul Cover
Efficiency of Operations at the St. Paul Processing and Distribution Center, MN 24-031-R24 6
# Recommendation Value Status Management Response
1

Properly allocate resources at the manual operation units to sort mail in time to meet dispatch daily at the Saint Paul Processing and Distribution Center.

$0 Open Agree
2

Develop and implement a plan to reduce the number of late trips at the Saint Paul Processing and Distribution Center.

$0 Open Agree
3

Analyze current transportation schedules at the Saint Paul Processing and Distribution Center and implement appropriate changes to reduce dock congestion and minimize late trips.

$0 Open Agree
4

Retrain all personnel responsible for Registered Mail on hand-to-hand registry item policies at the Saint Paul Processing and Distribution Center and verify their compliance.

$0 Open Agree
5

Verify all drivers are securing trailers and are using wheel chocks at the Saint Paul Processing and Distribution Center.

$0 Open Agree
6

Reiterate policy regarding the use of locks on trailer doors and keeping facility doors secured at the Saint Paul Processing and Distribution Center.

$0 Open Agree
Image
Texas 2 District Cover
Texas-2 District: Delivery Operations 23-151-R24 10
# Recommendation Value Status Management Response
1

Provide sufficient management oversight of staff at Fairbanks Station and Oak Forest Station to deliver all committed mail daily.

$0 Open Agree
2

Hire additional supervisory staff at Conroe Post Office to manage delivery operations.

$0 Closed Agree
3

Provide enough vehicles so that Oak Forest Station can complete deliveries daily.

$0 Open Agree
4

Train management at the Fairbanks Station, Oak Forest Station, and Conroe Post Office to enter all delayed mail into the Delivery Condition Visualization system and subsequently confirm delayed mail is reported accurately at all three sites daily.

$0 Open Agree
5

Train all employees on standard operating procedures for package scanning and handling at the Fairbanks Station, Oak Forest Station, and Conroe Post Office.

$0 Open Agree
6

Develop and execute a plan to verify unit management systematically reviews and enforces package scanning performance daily at the Fairbanks Station, Oak Forest Station, and the Conroe Post Office.

$0 Open Agree
7

Provide training to managers and clerks responsible for arrow key security at the Conroe Post Office.

$0 Open Agree
8

Develop and execute a plan to verify arrow keys are properly accounted for and managed, and confirm missing keys are reported to the U.S. Postal Inspection Service at the Oak Forest Station and the Conroe Post Office.

$0 Open Agree
9

Train management at the Fairbanks Station and Conroe Post Office on timekeeping records requirements.

$0 Open Agree
10

Develop a plan to monitor and enforce compliance of timekeeping record requirements at the Fairbanks Station, Oak Forest Station, and Conroe Post Office.

$0 Open Agree
Image
Maryland District Delivery Operations Cover
Maryland District: Delivery Operations 23-156-R24 3
# Recommendation Value Status Management Response
1

Verify that management at the Easton Post Office and Salisbury Post Office conducts mail sweeps and enters all delayed mail into the Delivery Condition Visualization system accurately.

$0 Closed Agree
2

Develop a plan to provide for the timely return to sender of Certified Mail at the Salisbury Post Office.

$0 Open Agree
3

Verify unit management systematically reviews package scanning performance data daily and enforces compliance at the Cambridge, Easton, and Salisbury Post Offices.

$0 Open Agree
4

Train management and assigned staff at the Easton Post Office on proper arrow key security.

$0 Closed Agree
5

Provide training to management at the Cambridge and Easton Post Offices of timekeeping record requirements and establish files for documenting timekeeping records at the Easton Post Office.

$0 Open Agree
Image
Parcel Return Service
Parcel Return Service - Consolidator Payment and Refund Errors 23-038-R24 4
# Recommendation Value Status Management Response
1

Strengthen the Parcel Return Service manifest verification process by incorporating the facility type as a required parameter.

$48,982,784 Open Agree
2

Simplify the return delivery unit processes to improve compliance and enable better supervision.

$0 Closed Agree
3

Align package handling with Parcel Return Service procedures by 1) conducting a cost, benefit, and feasibility analysis for establishing and implementing an automated process, or 2) identifying and implementing alternatives to improve compliance.

$0 Open Agree
4

Develop and maintain an accurate list of active return delivery units in the Facilities Database.

$0 Open Agree
5

Enhance the Parcel Return Service refund review process to include an automated validation to verify that refunds are warranted, including an assessment of whether the return delivery units that received the packages were active at the time of mailing.

$3,169,339 Open Agree
Image
Electric Vehicles Supply Management Cover
Electric Vehicle Supply Equipment Acquisition – Testing, Performance, and Contract Oversight 23-059-R24 1
# Recommendation Value Status Management Response
1

Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act.

$0 Open Agree
Image
Chicago District Cover
Illinois 1 District: Delivery Operations 23-139-R24 8
# Recommendation Value Status Management Response
1

Execute a plan to adequately staff the Cragin, Daniel D. Doffyn, Northtown, and the Roger P. McAuliffe Stations so that all committed mail is delivered daily, and coordinate with Central Area Human Resources to fill the supervisor vacancy at the Roger P. McAuliffe Station.

$0 Open Agree
2

Provide training to management at the Cragin, Daniel J. Doffyn, Northtown, and Roger P. McAuliffe Stations to enter all delayed mail into the proper system, and subsequently confirm delayed mail is reported accurately.

$0 Open Agree
3

Develop and execute a plan to ensure all employees are trained on standard operating procedures for package scanning and handling at the Cragin, Daniel D. Doffyn, Northtown, and the Roger P. McAuliffe Stations.

$0 Open Agree
4

Develop and execute a plan to verify unit management systematically reviews package scanning performance data daily and enforces compliance at the Cragin, Daniel D. Doffyn, Northtown, and the Roger P. McAuliffe Stations.

$0 Open Agree
5

Develop and execute a training plan that instructs management and assigned staff on proper arrow key management at the Daniel J. Doffyn, Northtown and Roger P. McAuliffe Stations.

$0 Open Agree
6

Establish a schedule and periodically review arrow keys to verify they are properly logged and accounted for, and ensure missing keys are reported to the U.S. Postal Inspection Service at Daniel J. Doffyn Station and Roger P. McAuliffe Station.

$0 Open Agree
7

Time Keeping Management - Train management at the Cragin, Daniel J. Doffyn, and the Roger P. McAuliffe Stations on timekeeping records requirements and monitor compliance. Further, obtain appropriate Timekeeping Attendance and Collection System access for management at the Roger P. McAuliffe Station.

$0 Open Agree
8

Address all remaining building safety, security, and maintenance issues identified at the Cragin, Daniel J. Doffyn, Northtown, and Roger P. McAuliffe Stations.

$0 Open Agree