What We Do

The OIG Hotline receives information from Postal Service employees, customers, and the general public. It is an important avenue for reporting fraud, waste, and misconduct. We review the information received to identify systemic and criminal issues and potential areas for postal-wide reviews.
We are primarily responsible for receiving and evaluating concerns and complaints, and determining which OIG area would best conduct any appropriate inquiry or investigation.

What to Report to Us

The Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. To report mail fraud schemes, vandalism and mail theft by a customer please contact the U.S. Postal Inspection Service

More specifically:

What the USPS OIG Hotline can assist you with

  • Theft, delay, or destruction of mail by employees and contractors
  • Injury compensation fraud
  • Embezzlements and financial crimes
  • Contract Fraud
  • Kickbacks
  • Computer Crimes
  • Narcotics
  • Employee Misconduct
  • Internal affairs and executive investigations
  • Whistleblower reprisal

What the USPS OIG Hotline cannot assist you with

  • Day-to-day management decisions
  • EEO Complaints
  • Issues that are handled by the grievance process
  • Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice Department, Office of Personnel Management
  • Employee benefits and compensation
  • Customer Service complaints

For help on these or other issues, please click here.

How to File a Complaint

The preferred method for filing a complaint with our office is to use our online complaint form
You can also send us your complaint by mail to: 
1735 North Lynn Street 
Arlington, VA 22209-2020


About the OIG Video

We don’t collect any personally identifiable information unless you choose to provide it. The collection of this information, which will be used principally for investigations or audits into fraud, waste, and abuse in connection with the programs and operations of the U.S. Postal Service (USPS), is authorized by 39 U.S.C. § 404, 18 U.S.C. § 3061, and 5 USC App. § 4. If you choose to provide this information, we will protect it under The Privacy Act of 1974 (5 U.S.C. § 552a) and we won’t disclose your identity without your consent unless it is unavoidable. However, the information you provide may be disclosed to other parties in some limited circumstances, including: 1) For law enforcement purposes; 2) In legal proceedings involving USPS or the USPS OIG; 3) At the request of Congress; 4) To employees and contractors who need the information to do their jobs; 5) To other government agencies for personnel matters or security clearances or decisions to issue licenses, grants or other benefits; 6) To a person who shows that the information is needed to prevent death or serious injury; 7) To the Equal Employment Opportunity Commission, Office of Special Counsel or Merit Systems Protection Board, pursuant to a complaint; 8) To other federal offices of inspectors general so those offices can perform integrity and efficiency peer-reviews of our agency. If you’d like additional details about when and how we disclose information to third parties, please see our Privacy Page (Link). While providing information is voluntary, the OIG may not be able to address your complaint if sufficient information is not provided.