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Personal Assistance Services

Providing Personal Assistance Services (PAS)

This management instruction (MI) establishes the guidelines for providing Personal Assistance Services (PAS), as needed, to Postal Service™ employees who have targeted disabilities. Specifically, this MI provides definitions and describes legal obligations, policies, and processes to ensure proper evaluation of requests as well as appropriate use of PAS.


The Equal Employment Opportunity Commission (EEOC) has issued a final rule requiring, among other responsibilities, that the Postal Service’s affirmative action plan enable the timely provision of PAS to eligible employees with targeted disabilities if providing PAS will not result in an undue hardship.



Some individuals with targeted disabilities are unable to work unless PAS are provided to them. All federal agencies, including the Postal Service, have an affirmative action responsibility under the law to enable the timely provision of PAS to help employees who, because of these targeted disabilities, require assistance to perform basic activities of daily living.

Definition of PAS

PAS means assistance with performing activities of daily living that an individual would typically perform if he or she did not have a disability and that is not otherwise required as a reasonable accommodation. Such services do not include medical care and are not the same as reasonable accommodations, which help employees perform job-related tasks. However, PAS may be provided in addition to required reasonable accommodations.

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