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Where is my mail

Who Do I Contact?

With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.

With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal Inspection Service. This infographic illustrates the options, with links and contact information below.

Lost, Delayed or Damaged Mail Go to USPS

Office of Inspector General Contacts

  • Hotline

    To report mail theft, destruction of mail, fraud, or misconduct committed by a Postal employee or contractor, please file a report below with our Hotline.

    View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service.

  • Whistleblower Reprisal

    What is whistleblower retaliation?

    This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. For more information on whistleblower retaliation go to Whistleblower Retaliation FAQ

  • FOIA

    If the document you are seeking is not available in our Document Library, please submit your FOIA request.

    Learn more about what the Office of Inspector General FOIA Team can help you with.

  • General Inquiries

    • For general inquires regarding our office, please call 703-248-2100, or email our Hotline.
    • Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020.
    • For inquiries from Congressional offices, please contact us by email.
    • If you are a member of the news media, please email press@uspsoig.gov.
    • For website-related issues only, contact the webmaster.
    • For the hearing impaired, please call our TTY at 1-866-OIG TEXT (1-866-644-8398).

Postal/Inspection Service Contacts

  • U.S. Postal Inspection Service (USPIS)

    Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? Alert Postal Inspectors to the problem and prevent others from being victimized.

  • Postal Service (USPS)

    Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com) Other questions regarding your mail or change of address? Visit: FAQ | USPS