Mail Delivery, Customer Service, and Property Conditions Review - Select Units - Atlanta, GA
We performed a self-initiated audit at the Atlanta Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of August 29, 2022. The delivery units included the McDonough Main Post Office (MPO), Old National Station, and the Stockbridge MPO.
We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
Delivery Units - Summary of Results
|Controls Reviewed||Deficiencies Identified – Yes or No|
|Unreported Delayed Mail||Yes||Yes||No|
|Truck Arrival Scanning||Yes||Yes||Yes|
We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with all five areas we reviewed for McDonough MPO and Old National Station, and deficiencies with three areas at the Stockbridge MPO.
P&DC – Summary of Results
|Audit Area||Issues Identified|
|Late and Extra Outbound Trips||X|
We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Atlanta P&DC. We also identified one additional area related to safety and security.