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Audit Reports

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    22-181-R23
Jan
09
2023
Report Number:
22-181-R23
Report Type:
Audit Reports
Category: Service Performance, Customer Service, Field Operations Review

Mail Delivery, Customer Service, and Property Conditions Review - Select Units - Atlanta, GA

 

We performed a self-initiated audit at the Atlanta Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of August 29, 2022. The delivery units included the McDonough Main Post Office (MPO), Old National Station, and the Stockbridge MPO.

We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.

Delivery Units - Summary of Results

Controls Reviewed Deficiencies Identified – Yes or No
McDonough Old National Stockbridge
Unreported Delayed Mail Yes Yes No
Package Scanning Yes Yes Yes
Truck Arrival Scanning Yes Yes Yes
Arrow Keys Yes Yes No
Property Conditions Yes Yes Yes

We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with all five areas we reviewed for McDonough MPO and Old National Station, and deficiencies with three areas at the Stockbridge MPO.

P&DC – Summary of Results

  Audit Area Issues Identified
Yes No
  Clearance Times   X
  Delayed Mail X  
  Late and Extra Outbound Trips X  
  Load Scans X  
  Other Issues X  

We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Atlanta P&DC. We also identified one additional area related to safety and security.

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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Efficiency of Operations at the Atlanta, GA Processing and Distribution Center Audit Reports Service Performance, Delivery / Mail Processing
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Mail Delivery, Customer Service, and Property Conditions Review – McDonough Main Post Office, GA Audit Reports Service Performance, Facilities
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Mail Delivery, Customer Service, and Property Conditions Review – Old National Station, Atlanta, GA Audit Reports Service Performance, Facilities
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Mail Delivery, Customer Service, and Property Conditions Review – Stockbridge Main Post Office, Stockbridge, GA Audit Reports Service Performance, Facilities

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Develop a plan at the McDonough Main Post Office and Old National Station to ensure that all committed mail is delivered daily, all delayed mail volume is entered into the proper system, and management systematically reviews the data and enforces compliance.

Closed $0 Agree
2

Develop and execute a plan to ensure all employees at the McDonough Main Post Office, Old National Station, and Stockbridge Main Post Office are trained on standard operating procedures for package scanning and handling and that unit management systematically reviews scan data and enforces compliance.

Closed $0 Agree
3

Develop and execute a plan to ensure management at the McDonough Main Post Office, Old National Station, and Stockbridge Main Post Office reviews truck/trailer arrival scanning performance daily and enforces compliance.

Closed $0 Agree
4

Develop and execute a plan at the McDonough Main Post Office and Old National Station to properly follow arrow key standard operating procedures including updating their arrow key inventories, reporting missing keys to the U.S. Postal Inspection Service, and keeping the keys secure.

Closed $0 Agree
5

Address all remaining building safety, security, and maintenance issues identified at the McDonough Main Post Office, Old National Station, and Stockbridge Main Post Office.

Closed $0 Agree