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Audit Reports

Nov
01
2022
Report Number:
22-179-R23
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing

Efficiency of Operations at the Atlanta, GA Processing and Distribution Center

Background

This report presents the results of our self-initiated audit of Efficiency of Operations at the Atlanta Processing and Distribution Center (P&DC) in Atlanta, GA. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Atlanta P&DC based on a review of clearance times; workhours, mail volume, and productivity; overall scanning performance; late, extra, and canceled trips; overtime and penalty overtime; and trailer utilization. The Atlanta P&DC is in the Southeast Division and processes letters, flats, and parcels. The Atlanta P&DC services multiple 3-digit ZIP Codes in urban and rural communities.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Recommend the Southeast Division Director, Processing Operations, reiterate and execute existing policies to ensure preventative maintenance is consistently performed on automated machines at the Atlanta Processing & Distribution Center.

 Closed $0 Agree
2

Ensure staff are properly trained to direct mail to the proper sorting area and management systematically monitors this function.

 Closed $0 Agree
3

Recommend the Southeast Division Director, Processing Operations and the Southeast Division Director, Logistics Operations, identify and implement additional strategies to fill the open Supervisor of Distribution Operations and Supervisor of Transportation Operations positions.

 Closed $0 Agree
4

Recommend the Southeast Division Director, Logistics Operations, increase the number of Postal Vehicle Service drivers at the Atlanta Processing and Distribution Center.

 Closed $0 Agree
5

Implement strategies to ensure mail from other facilities arrive at the Atlanta Processing and Distribution Center in time to meet scheduled trips to the delivery units.

 Closed $0 Agree
6

Recommend the Southeast Division Director, Logistics Operations, develop and execute a plan to systematically review and enforce compliance of securing trailer cargo and utilizing wheel chocks.

 Closed $0 Agree