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Audit Reports

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Audit Reports
Category: Service Performance, Facilities

Mail Delivery, Customer Service, and Property Conditions Review – McDonough Main Post Office, GA


This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the McDonough Main Post Office (MPO), McDonough, GA. The McDonough MPO is in the Georgia District of the Southern Area and services ZIP Codes 30252 and 30253. These ZIP Codes serve about 91,063 people in a predominantly urban area. We judgmentally selected the McDonough MPO based on the number of Stop-the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.