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Audit Reports

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Audit Reports
Category: Service Performance, Facilities

Mail Delivery, Customer Service, and Property Conditions Review – Old National Station, Atlanta, GA


This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Old National Station in Atlanta, GA. The Old National Station is in the Georgia District of the Southern Area and services ZIP Codes 30337 and 30349. These ZIP Codes serve about 78,238 people in a predominantly urban area. We judgmentally selected the Old National Station based on the number of Stop-the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.