The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2019 A Broader Perspective for the Postal Service Ethics Program 11/06/2018 FT-AR-19-001 $0 Open R - 2 -- Adopt an approach for assessing the effectiveness of the ethics program, by: - Identifying ethics program areas that are priorities for the organization. - Designing the goals for each ethics program priority area to support the mission and organization-wide goals. - Identifying the desired maturity level for each ethics program priority area. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 5 -- coordinate with the appropriate Postal Service groups to utilize industry best practices for automated self-service machines to expand the available kiosk language content and ensure all included product information is available in Spanish. Disagree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 2 -- develop proactive policies and procedures, including the use of demographic data, to create and display non-English signs, posters, and product displays. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 3 -- develop a plan to integrate translations among the web links that revert to English to ensure consistency and continued oversight. Agree
2019 Operational Window Change Savings 10/15/2018 NO-AR-19-001 $0 Open R - 1 -- develop and implement, at a minimum, annual tracking methodologies for any significant projected operational costs or savings and use a sensitivity analysis to account for such impacts as changes in mail volume and labor and transportation costs. Disagree
2019 Informed Visibility Vulnerability Assessment 10/12/2018 IT-AR-19-001 $0 Open R - 2 -- review the controls identified in the Center for Internet Security benchmarks and consider them for inclusion into the published standard. Disagree
2019 Informed Visibility Vulnerability Assessment 10/12/2018 IT-AR-19-001 $0 Open R - 5 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2019 Informed Visibility Vulnerability Assessment 10/12/2018 IT-AR-19-001 $0 Open R - 6 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Disagree
2018 Use of Postal Service Network to Facilitate Illicit Drug Distribution 09/28/2018 SAT-AR-18-002 $0 Open R - 1 -- Work with Congress to develop legislative changes that would result in the Postal Inspection Service being authorized to open and inspect domestic packages suspected of containing illicit drugs. Disagree
2018 Export Controls for Outbound Mail at International Service Centers 09/28/2018 FT-AR-18-009 $0 Open R - 2 -- Incorporate strategic activities into the Export Controls Program, including (a) developing an overall strategic plan and a written risk assessment; (b) conducting regular cost benefit analyses to assess effectiveness and value, and (c) proactively monitoring emerging issues and analyzing export compliance data collected from electronic and physical screenings. Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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