The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

*The Open Recommendations Financial Value does not include amounts that were not publicly released due to concerns about information protected under the Freedom of Information Act.*

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2020 Management of Postal Zones 03/25/2020 19RG009MS000-R20 $0 Open R - 2-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2020 Management of Postal Zones 03/25/2020 19RG009MS000-R20 $0 Open R - 3-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2020 Management of Postal Zones 03/25/2020 19RG009MS000-R20 $0 Open R - 1-- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree
2020 Expense Purchase Card Activity 03/23/2020 19SMG009SM000-R20 $0 Open R - 2-- Enhance the purchase card policy to require cardholders electronically retain purchase card documentation when possible. Agree
2020 Mail Delivery and Customer Service Operations - Hawthorne Post Office, Hawthorne, CA 03/23/2020 20-149-R20 $0 Open R - 4-- Instruct the Postmaster, Hawthorne Post Office, to follow procedures to ensure arrow lock keys, voyager cards, and delivery vehicles are safeguarded and properly managed and report lost or missing assets as required. Agree
2020 Mail Delivery & Customer Service Operations - Milam Dairy Annex, Miami, FL 03/23/2020 20-151-R20 $0 Open R - 1-- Instruct the Milam Dairy Annex Manager to ensure that employees follow standard operating procedures for proper scanning and handling of all packages, periodically review and monitor scan data for compliance, and provide carriers with refresher training on scanning procedures. Agree
2020 Mail Delivery and Customer Service Operations - Hawthorne Post Office, Hawthorne, CA 03/23/2020 20-149-R20 $0 Open R - 1-- Instruct the Postmaster, Hawthorne Post Office, to develop an action plan to ensure standard operating procedures are followed for reporting delayed mail and enforce the use of color-code placards for marketing mail. Agree
2020 Mail Delivery & Customer Service Operations - Milam Dairy Annex, Miami, FL 03/23/2020 20-151-R20 $0 Open R - 3-- Instruct the Milam Dairy Annex Manager to safeguard and properly manage the security of delivery vehicles and reiterate the policy to carriers that vehicles should be locked and secured. Agree
2020 Mail Delivery and Customer Service Operations - Hawthorne Post Office, Hawthorne, CA 03/23/2020 20-149-R20 $0 Open R - 3-- Continue to fill carrier vacancies and review and adjust mail arrival times at the Hawthorne Post Office as appropriate to maximize carrier efficiency and ensure distribution up-times are met. Agree
2020 Mail Delivery & Customer Service Operations - Milam Dairy Annex, Miami, FL 03/23/2020 20-151-R20 $0 Open R - 2-- Instruct the Milam Dairy Annex Manager, to reiterate Postal Service productivity goals to delivery personnel, continue to adjust carrier and clerk starting times as needed, and report late trips and residual mail as required. In addition, we recommend working with the Processing and Distribution Center managers to reduce the amount of residual mail that requires sortation at the unit. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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