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Audit Reports

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    Efficiency Operations Charlotte NC Cover
Jun
17
2025
Report Number:
25-079-R25
Report Type:
Audit Reports
Category: Service Performance

Efficiency of Operations at the Charlotte Regional Processing and Distribution Center, Gastonia, NC

Background 

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 315 processing facilities and 31,200 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.

This report presents the results of our self-initiated audit of the efficiency of operations at the Charlotte Regional Processing and Distribution Center (RPDC) in Gastonia, NC. We judgmentally selected the Charlotte RPDC because it services delivery units we identified as poor performing. This audit also responded to a hotline complaint about package processing at the Charlotte RPDC. The Charlotte RPDC is in the South Atlantic Division and processes packages. The Charlotte RPDC services multiple 3-digit ZIP Codes in urban and rural communities.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Use the Mail Arrival Quality/Plant Arrival Quality system to communicate and resolve issues with Express Mail arriving late from delivery units at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
2

Ensure all registry items are dispatched timely from the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
3

Align staff with processing needs at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
4

Develop and implement strategies to decrease the number of poly bag rejections on package processing machines at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
5

Verify delayed mail counts are fully completed and entered correctly into the Mail Condition Visualization system at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
6

Verify proper placarding procedures are followed at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
7

Complete a review of transportation schedules and identify and implement actions to address transportation needs to reduce late and canceled trips at the Charlotte Regional Processing and Distribution Center.

Open $157,733 Agree
8

Develop and implement a plan to verify scanning is consistently completed in accordance with policy at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
9

Provide training to employees and supervisors on proper scanning procedures at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
10

Establish and maintain registry cage logs and properly secure registry items at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
11

Provide training to employees on registry procedures at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
12

Verify that all drivers are using wheel chocks at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree
13

Conduct regular sweeps to verify all hazardous materials are properly placed in their designated staging area at the Charlotte Regional Processing and Distribution Center.

Open $0 Agree