Mail Delivery, Customer Service, and Property Conditions Review – Select Units, Milwaukee, WI Region
We performed a self-initiated audit at the Atlanta Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of August 29, 2022. The delivery units included the McDonough Main Post Office (MPO), Old National Station, and the Stockbridge MPO.
We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
Controls Reviewed | Deficiencies Identified - Yes or No | |||
---|---|---|---|---|
N.Milwaukee Station | Waukesha MPO | Dr. Martin Luther King Jr. Station | Bradley Carrier Annex | |
Unreported/Delayed Mail | Yes | No | Yes | Yes |
Package Scanning | Yes | Yes | Yes | Yes |
Truck Arrival Scanning | Yes | Yes | Yes | Yes |
Property Conditions | Yes | Yes | Yes | Yes |
Audit Area | Issued Identified | |
---|---|---|
Yes | No | |
Clearance Times | X | |
Delayed Mail | X | |
Late and Extra Outbound Trips | X | |
Load Scans | X |