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Audit Reports

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    22-154-R23 Cover
Report Number:
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing

Efficiency of Operations at the Milwaukee, WI, Processing and Distribution Center



This report presents the results of our self-initiated audit of the Efficiency of Operations at the Milwaukee Processing and Distribution Center (P&DC) in Milwaukee, WI (Project Number 22-154). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Milwaukee P&DC based on a review of clearance times; workhours, mail volume, and productivity; overall scanning performance; late, extra and cancelled trips; overtime and penalty overtime; and trailer utilization. The Milwaukee P&DC is in the Westshores Division, processes letters and flats,1 and services multiple 3-digit ZIP Codes in urban and rural communities2 (see Table 1).

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution

Develop and implement a plan to ensure that Logistics Operations oversees dock operations at the Milwaukee Processing and Distribution Center

Closed $0 Agree

Review daily load scan reports and document discussions about proper scanning procedures with personnel not performing load scans.

Closed $0 Agree

Fill the remaining Supervisor of Distribution Operations position at the Milwaukee Processing and Distribution Center.

Closed $0 Agree

Coordinate with the District Manager, Wisconsin, to develop a plan for communicating and resolving mail processing issues as they are identified.

Closed $0 Agree