This report presents the results of our self-initiated audit of the Efficiency of Operations at the Milwaukee Processing and Distribution Center (P&DC) in Milwaukee, WI (Project Number 22-154). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Milwaukee P&DC based on a review of clearance times; workhours, mail volume, and productivity; overall scanning performance; late, extra and cancelled trips; overtime and penalty overtime; and trailer utilization. The Milwaukee P&DC is in the Westshores Division, processes letters and flats,1 and services multiple 3-digit ZIP Codes in urban and rural communities2 (see Table 1).
USPS Proposed Resolution
Develop and implement a plan to ensure that Logistics Operations oversees dock operations at the Milwaukee Processing and Distribution Center
Review daily load scan reports and document discussions about proper scanning procedures with personnel not performing load scans.
Fill the remaining Supervisor of Distribution Operations position at the Milwaukee Processing and Distribution Center.
Coordinate with the District Manager, Wisconsin, to develop a plan for communicating and resolving mail processing issues as they are identified.