Aug
31
2022
Report Number:
22-147-4-R22
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing
Mail Delivery, Customer Service, and Property Conditions Review – Bradley Carrier Annex, Milwaukee, WI
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Bradley Carrier Annex in Milwaukee, WI (Project Number 22-147-4), and responds to a request from Senator Tammy Baldwin asking for a review of delivery operations in the Milwaukee, WI area. The Bradley Carrier Annex is in the Wisconsin District of the Central Area and services ZIP Codes 53223 and 53224. These ZIP Codes serve about 50,706 people and are considered to be urban communities.1 We judgmentally selected the Bradley Carrier Annex based on the number of Stop-the-Clock (STC)2 scans occurring at the delivery unit, rather than at the customer’s point of delivery.