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Audit Reports

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    22-147-1-R22 Cover
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Audit Reports
Category: Service Performance, Delivery / Mail Processing

Mail Delivery, Customer Service, and Property Conditions Review – North Milwaukee Station, Milwaukee, WI



This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the North Milwaukee Station in Milwaukee, WI (Project Number 22-147-1) in response to a request from Senator Tammy Baldwin asking for a review of delivery operations in the Milwaukee, WI area. The North Milwaukee Station is in the Wisconsin District of the Central Area and services ZIP Code 53209. This ZIP Code serves about 46,451 people and is considered to be an urban community.1 We judgmentally selected the North Milwaukee Station based on the number of Stop-the-Clock (STC)2 scans occurring at the delivery unit, rather than at the customer’s point of delivery.