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Mail Delivery, Customer Service, and Property Conditions Review – Select Units, Milwaukee, WI Region

Audit Reports

  • 22-147-R23 Cover
Oct
17
2022
Report Number:
22-147-R23
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing, Field Operations Review

Mail Delivery, Customer Service, and Property Conditions Review – Select Units, Milwaukee, WI Region

We performed a self-initiated audit at the Milwaukee Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of June 27, 2022. The delivery units included the Bradley Carrier Annex, Dr. Martin Luther King Jr. Station, North Milwaukee Station, and the Waukesha Main Post Office.

We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.

Delivery Units - Summary of Results
Controls Reviewed Deficiencies Identified - Yes or No
N.Milwaukee Station Waukesha MPO Dr. Martin Luther King Jr. Station Bradley Carrier Annex
Unreported/Delayed Mail Yes No Yes Yes
Package Scanning Yes Yes Yes Yes
Truck Arrival Scanning Yes Yes Yes Yes
Property Conditions Yes Yes Yes Yes

 

P&DC – Summary of Results
Audit Area Issued Identified
Yes No
Clearance Times   X
Delayed Mail   X
Late and Extra Outbound Trips X  
Load Scans X  

Processing and Delivery Unit Reports

Report Title Date Report Type Category
22-154-R23 Cover
Efficiency of Operations at the Milwaukee, WI, Processing and Distribution Center Audit Reports Service Performance, Delivery / Mail Processing
22-147-R23-4 Cover
Mail Delivery, Customer Service, and Property Conditions Review – Bradley Carrier Annex, Milwaukee, WI Audit Reports Service Performance, Delivery / Mail Processing
22-147-R23-3 Cover
Mail Delivery, Customer Service, and Property Conditions Review – Dr. Martin Luther King Jr. Station, Milwaukee, WI Audit Reports Service Performance, Delivery / Mail Processing
22-147-1-R22 Cover
Mail Delivery, Customer Service, and Property Conditions Review – North Milwaukee Station, Milwaukee, WI Audit Reports Service Performance, Delivery / Mail Processing
22-147-2-R22 Cover
Mail Delivery, Customer Service, and Property Conditions Review – Waukesha Main Post Office, Waukesha, WI Audit Reports Service Performance, Delivery / Mail Processing

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

We recommend the Manager, Wisconsin District, develop a plan to ensure that all committed mail is delivered daily, all delayed mail volume is entered into the proper system, and management systematically reviews the data and enforces reporting compliance at the North Milwaukee Station, Dr. Martin Luther King Jr. Station, and the Bradley Carrier Annex.

 Closed $0 Agree
2

We recommend the Manager, Wisconsin District, develop a plan to ensure that all 3M Daily Logs are properly completed at the Bradley Carrier Annex.

 Closed $0 Agree
3

We recommend the Manager, Wisconsin District, develop and implement a plan to ensure that all employees at the North Milwaukee Station, Waukesha Main Post Office, Dr. Martin Luther King Jr. Station, and the Bradley Carrier Annex are trained on standard operating procedures for package scanning and handling and that unit management systematically reviews scan data and enforces compliance.

 Closed $0 Agree
4

We recommend the Manager, Wisconsin District, develop and implement a plan to ensure management at the North Milwaukee Station, Waukesha Main Post Office, Dr. Martin Luther King Jr. Station, and Bradley Carrier Annex reviews truck/trailer arrival scanning performance daily and enforces compliance.

 Closed $0 Agree
5

We recommend the Manager, Wisconsin District, address all building safety, security, and maintenance issues identified at the North Milwaukee Station, Waukesha Main Post Office, Dr. Martin Luther King Jr. Station, and Bradley Carrier Annex.

 Closed $0 Agree