This month’s infographic, taken from our audit on workload and workforce performance indicators in customer service, delivery and vehicle operations, shows First-Class Mail volume has declined more than 11 percent since 2014 while Package Services volume has increased at an extraordinary rate. Still, the growth in Package Services has not been nearly enough to offset total U.S. Postal Service mail volume declines.
As the COVID-19 pandemic continues to unfold, the importance of the Postal Service has never been so evident. But did you know the Postal Service historically has played an important role in our nation’s response to natural disasters and emergencies?
A new...Read More