A Changing Mail Mix Image

Far-Reaching Implications of New Paradigm

This month’s infographic, taken from our audit on workload and workforce performance indicators in customer service, delivery and vehicle operations, shows First-Class Mail volume has declined more than 11 percent since 2014 while Package Services volume has increased at an extraordinary rate. Still, the growth in Package Services has not been nearly enough to offset total U.S. Postal Service mail volume declines.

 

Uniform Controls

In this factional postal world, a lot of people seem to agree on one thing: U.S. Postal Service workers should wear uniforms, regardless of position or career status.

 

Static Shock

Cost-savings from new technologies and other programs have proven elusive.

Case in point: Dynamic Route Optimization (DRO), a technology-based initiative to reduce miles and costs for surface transportation. The U.S. Postal Service did not save the $22.4 million it projected for fiscal years (FYs) 2017 and 2018, our recent audit report found.

 

Drawing Conclusions

A picture is worth a thousand words. Or in the case of our blog, it’s worth a couple of hundred words. Pushing the Envelope introduces a new monthly feature in this space – an infographic from a recent audit to highlight the report, rather than a blog narrative.

 

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Recent Comments

  • 1 day 23 hours ago
    Four packages in one week have been lost. Tracking says “delivery attempted” but that is a complete lie. I have video proof. Did everything online, called, created a search (once you I created a...
  • 1 day 23 hours ago
    Same thing here, this week 4 packages where marked Delivery attempted which is a lie and have video proof that the mailman didn’t even show up. Still waiting....

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