Upcoming Audit Work

The U.S. Postal Service is obligated to maintain the safety and security of its employees, mail, and assets to preserve the public’s trust. As part of its Delivering for America’s 10-year strategic plan, the Postal Service is building upon current safety programs to create the safest and healthiest environment possible for their employees. Our objective is to assess the safety and security of the Postal Service’s surface transportation network. We will conduct an assessment of highway contract route (HCR) and Postal Vehicle Service (PVS) drivers’ safety and security during fiscal year 2022.

The Postal Service relies on multiple channels to provide nationwide retail services. While Post Offices remain the primary physical outlet, nearly 2,500 Contract Postal Units (CPU) and Village Post Offices (VPO) nationwide provide other useful alternatives. CPUs and VPOs help reduce customer wait time in Post Offices, retain and increase Postal Service market share, reduce operational costs, and improve customer satisfaction. The objective of the audit is to assess the Postal Service's CPU and VPO programs. Specifically, we will (1) assess Postal Service oversight of CPUs and VPOs, and (2) evaluate Postal Service strategies for establishing new CPUs and VPOs.

Sure Money® is a postal product providing electronic money transfer service from the United States to 8 Latin American countries. Sure Money® is available at 2,800 post offices. However, less than 500 post offices have had any transactions in recent years. In July 2022, the Postal Service increased the service fees by 305 percent. This significant price increase led to a steep decline in transaction volume and revenue. Our objective is to assess select processes and review financial performance of the Sure Money® service.

Cybersecurity threats remain a top concern for both government organizations and organizations supporting the nation’s critical infrastructure. A key component of responding to these threats is having a qualified, well-trained cybersecurity workforce. Building and maintaining a cybersecurity workforce is one of the federal government’s most important challenges, as well as a national security priority. Our objective is to assess whether the U.S. Postal Service's CISO Workforce is adequately staffed by assessing recruitment, retention, and performance measurements.

The US Postal Service uses over 32,000 smartphones to perform critical business functions to ensure mail moves swiftly through the network. These smartphones are distributed across America connecting employees and systems. Our audit will look at the management behind these smartphones to assess the effectiveness of the Postal Service’s policies, procedures, and systems. Our audit will be performed into phases. The first phase will look at the lifecycle and inventory management of smartphones, while the second phase will examine the security and utilization of smartphones.