Accuracy of Reported Service Performance
The Postal Service Reform Act of 2022 required the Postal Service develop its own public, interactive, service performance dashboard that presents data on service performance, FY Targets, and average days to deliver. The Postal Service uses its internal measurement system, the Service Performance Measurement, to track service performance and populate the dashboard. The data used to measure service performance is collected and scanned at three key points:
- Collections/Acceptance - when mail enters the mail stream.
- Processing - when mail is processed.
- Delivery - when mail is delivered.
Our objective is to assess the accuracy and reliability of Postal Service’s reported service performance.