Upcoming Audit Work

This audit is in response to a congressional request to identify causes of mail delays. This audit will examine how Delivering for America network changes such as transportation optimization and processing consolidations affect service performance in South Dakota. South Dakota mail may often travel long distances out of state for processing. Transportation changes, planned conversions to local processing centers, and revised service standards further influence delivery times, which can range from two to seven days. Rural areas may be especially impacted. 

The Postal Service faces persistent difficulties in both meeting its service performance targets and achieving financial sustainability. These challenges stem from a complex mix of internal and external factors. The internal environment is marked by ongoing network restructuring, aging infrastructure and equipment, labor issues, and struggles with organizational culture and management effectiveness. Externally, it must contend with declining mail volume, a surge in e-commerce and package volumes, regulatory constraints, and policy changes.

Our audit will evaluate the operational and financial performance of selected postal districts, specifically examining how operational culture impacts key performance indicators.

The Postal Service must thoroughly screen and evaluate prospective employees to ensure suitability and maintain the integrity of the organization. The level of clearance required is based on the type of position; however, most positions are considered low risk and require a background investigation called a National Agency Check with Inquiries (NACI). Our objective is to assess the U.S. Postal Service’s employee background screening process to determine whether the Postal Service properly granted NACI clearances to employees.

In March 2021, the U.S. Postal Service released its 10-year strategic Delivering for America (DFA) plan, to address continuing annual financial losses, unmet service performance goals, and evolving public and consumer demands. Over the past five years, the Postal Service has undertaken major initiatives to build a best-in-class mail and package processing network. These efforts include establishing Regional Processing and Distribution Centers, creating Regional Transfer Hubs, and implementing the Regional Transportation Optimization program. Our objective is to determine the impacts that network change initiatives have had on the Postal Service and its stakeholders.

The U.S. Postal Service is responsible for processing, transporting, and delivering the nation’s Election and Political Mail. Election Mail is any mailpiece that an authorized election official creates for voters participating in the election process and includes ballots and voter registration materials. Political Mail is any mailpiece created by a registered political candidate, a campaign committee, or a committee of a political party for political campaign purposes. The U.S. Postal Service has specific policies and procedures on the proper acceptance, processing, delivery, and recording of Election and Political Mail. Our objective is to evaluate the U.S. Postal Service’s readiness for timely processing and delivery of Election and Political Mail for the 2026 mid-term election.