Expands the main menu

Upcoming Audit Work

Below is a list of some of our recently announced audit projects with the estimated release dates. If you have knowledge or experience related to any of these topics, we encourage you to get in touch with us via the link provided in the project description. Please note, the titles of these projects may change during the course of the audit and have a different name when the audit is issued.

Accuracy of Reported Service Performance Cover

Accuracy of Reported Service Performance

Project start date
Estimated release

The Postal Service Reform Act of 2022 required the Postal Service develop its own public, interactive, service performance dashboard that presents data on service performance, FY Targets, and average days to deliver. The Postal Service uses its internal measurement system, the Service Performance Measurement, to track service performance and populate the dashboard. The data used to measure service performance is collected and scanned at three key points:

  1. Collections/Acceptance - when mail enters the mail stream.
  2. Processing - when mail is processed. 
  3. Delivery - when mail is delivered. 

Our objective is to assess the accuracy and reliability of Postal Service’s reported service performance.
 

Postal Service Hiring Process Cover

Postal Service Hiring Practices

Project start date
Estimated release

In September 2019, the Postal Service adopted a new centralized hiring process. The goals of this initiative include shortening the time for extending job offers and getting applicants on the rolls, as well as eliminating interviews for most bargaining positions. The Human Resources Shared Service Center is the central processing center for these hiring activities, in coordination with district human resources personnel. Our objective is to assess the Postal Service’s hiring practices for bargaining employees (excluding peak season hires), specifically for mail handlers, clerks, city carriers, and rural carriers.
 

Legacy Systems Cover

Legacy Systems

Project start date
Estimated release

This audit is to review the Postal Service's processes in place to manage risks associated with legacy systems, and to determine if those processes are being implemented.

Mail Theft Mitigation and Response Queens NY Cover

Mail Theft Mitigation and Response - Queens, NY

Project start date
Estimated release

The U.S. Postal Service’s mission is to provide the nation with trusted, safe, and secure mail services. As the Postal Service provides mail service to almost 153 million customers six days a week, mail theft is on the rise across the nation. Mail theft can occur through various methods: carrier robberies, using stolen or counterfeit universal keys—called arrow keys—to access collection boxes, and fishing or breaking into collection boxes with force. Our objective is to assess the Postal Service’s actions taken to mitigate and respond to mail theft in Queens, NY.

Network Modernization Role of the Postmaster Cover

Network Modernization: Role of the Postmaster

Project start date
Estimated release

The Postal Service has begun modernizing aspects of its retail network as part of its Delivering for America 10-Year Plan. It is moving carrier operations out from select facilities (spoke post offices) into nearby Sorting and Delivery Centers (S&DC) (hub post offices). These moves will impact postmaster’s day-to-day workload at spoke and hub offices. As more S&DCs will be implemented nationwide, the Postal Service will need to establish, communicate, and manage new postmaster workloads and roles. Our objective is to review the changing role of the postmaster in offices impacted by the implementation of S&DCs.