Mail Delivery, Customer Service, and Property Condition Reviews - Delaware/Pennsylvania 2 District
We performed self-initiated audits at the Philadelphia Processing and Distribution Center (P&DC) in Philadelphia, PA and three delivery units serviced by the P&DC during the week of August 15, 2022. The delivery units included the Germantown, Logan and North Philadelphia stations in Philadelphia, PA. We also audited the Delaware P&DC in Wilmington, DE and three delivery units serviced by the P&DC. The delivery units included the Marshallton and Edgemoor branches and the Lancaster Avenue station.
We issued individual reports for the six delivery units and the two P&DCs we visited. We also issued another report summarizing the results of our audits at all six delivery units with specific recommendations for management to address.
Controls Reviewed | Deficiencies Identified – Yes or No | |||||
---|---|---|---|---|---|---|
Philadelphia | Delaware | |||||
Germantown Station |
Logan Station |
N. Philadelphia Station | Marshallton Branch | Edgemoor Branch | Lancaster Avenue Station | |
Delayed Mail | Yes | Yes | Yes | Yes | Yes | Yes |
Package Scanning | Yes | Yes | Yes | Yes | Yes | Yes |
Truck Arrival Scanning | Yes | Yes | Yes | Yes | Yes | Yes |
Arrow Keys | Yes | Yes | Yes | Yes | Yes | Yes |
Property Conditions | Yes | Yes | Yes | Yes | Yes | Yes |
We identified deficiencies affecting mail delivery, customer service, and property conditions at all six delivery units. Specifically, we found deficiencies with all five areas we reviewed.
Audit Area | Issues Identified | |
---|---|---|
Philadelphia | Delaware | |
Clearance Times | No | No |
Delayed Mail | Yes | Yes |
Late, Canceled, and Extra Outbound Trips | Yes | No |
Load Scans | Yes | Yes |
Other Issues | N/A | Yes |
We identified deficiencies in three of the four areas we reviewed affecting the efficiency of operations at the Philadelphia P&DC. At the Delaware P&DC we identified deficiencies in two of the four areas we reviewed affecting the efficiency of operations, and we also identified issues related to truck/trailer safety and security procedures.