Mail Delivery, Customer Service, and Property Condition Reviews - Delaware/Pennsylvania 2 District
We performed self-initiated audits at the Philadelphia Processing and Distribution Center (P&DC) in Philadelphia, PA and three delivery units serviced by the P&DC during the week of August 15, 2022. The delivery units included the Germantown, Logan and North Philadelphia stations in Philadelphia, PA. We also audited the Delaware P&DC in Wilmington, DE and three delivery units serviced by the P&DC. The delivery units included the Marshallton and Edgemoor branches and the Lancaster Avenue station.
We issued individual reports for the six delivery units and the two P&DCs we visited. We also issued another report summarizing the results of our audits at all six delivery units with specific recommendations for management to address.
|Controls Reviewed||Deficiencies Identified – Yes or No|
|N. Philadelphia Station||Marshallton Branch||Edgemoor Branch||Lancaster Avenue Station|
|Truck Arrival Scanning||Yes||Yes||Yes||Yes||Yes||Yes|
We identified deficiencies affecting mail delivery, customer service, and property conditions at all six delivery units. Specifically, we found deficiencies with all five areas we reviewed.
|Audit Area||Issues Identified|
|Late, Canceled, and Extra Outbound Trips||Yes||No|
We identified deficiencies in three of the four areas we reviewed affecting the efficiency of operations at the Philadelphia P&DC. At the Delaware P&DC we identified deficiencies in two of the four areas we reviewed affecting the efficiency of operations, and we also identified issues related to truck/trailer safety and security procedures.