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Audit Reports

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Audit Reports
Category: Service Performance, Delivery / Mail Processing

Mail Delivery, Customer Service, and Property Conditions Review – Lancaster Avenue Station, Wilmington, DE


This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lancaster Avenue Station in Wilmington, DE. The Lancaster Avenue Station is in the Delaware-Pennsylvania 2 District of the Atlantic Area and services ZIP Codes 19805, 19806, and 19807. These ZIP Codes serve about 57,298 people in a predominantly urban area. This delivery unit has 46 city routes. We selected the Wilmington, DE area based on Congressional interest in Delaware and concerns raised during a recent House Oversight and Reform Committee hearing. We judgmentally selected the Lancaster Avenue Station based on the number of Stop-the-Clock scans occurring at the delivery unit, rather than at the customer’s point of delivery, and indicators for undelivered mail.