Expands the main menu

Breadcrumb

Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 
 
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
 
$333,721,785
Report Title Report Number Issue Date Report Open Recommendations
Image
Effectiveness of Planning Mail Capacity on Air Transport Cover
Effectiveness of Planning Mail Capacity on Air Transportation 23-095-R24 3
# Recommendation Value Status Management Response
1

Develop a process to communicate and confirm that future air to surface transportation changes are incorporated into the forecast model when planning air weight capacity.

$31,507,179 Closed Agree
2

Reissue guidance and conduct periodic training to reiterate the importance of tendering mail to the assigned aviation supplier.

$0 Open Agree
3

Update the official standard work instructions for the aviation supplier reconciliation process, including validation of aviation supplier data against Postal Service data for all components of the reconciliation.

$0 Open Agree
4

Reassess and/or redefine the duties and responsibilities for Postal Service employees involved in the reconciliation process, and communicate to all affected employees.

$0 Open Agree
Image
North Houston PDC Cover
Efficiency of Operations at the North Houston Processing and Distribution Center, Houston, TX 23-150-R24 6
# Recommendation Value Status Management Response
1

Develop and implement a plan to adjust package processing to meet clearance times at the North Houston Processing and Distribution Center.

$0 Open Agree
2

Analyze current transportation schedules at the North Houston Processing and Distribution Center and implement appropriate changes to reduce dock congestion, minimize late trips, and reduce canceled trips.

$0 Open Agree
3

Develop and implement a process to properly identify mail in the manual letter operation unit and report any delayed mail in the Mail Condition Visualization system.

$0 Open Agree
4

Coordinate with the Southwest Division Director, Logistics Operations to develop and implement a plan to verify scanning at the North Houston Processing and Distribution Center is consistently completed in accordance with policy and there are enough scanners for employees to complete all required scans.

$0 Open Agree
5

Develop and implement a plan to verify all drivers are securing trailer cargo and are using wheel chocks at the North Houston Processing and Distribution Center.

$0 Open Agree
6

Reiterate policy regarding the use of locks and seals on trailer doors at the North Houston Processing and Distribution Center.

$0 Open Agree
Image
Efficiency Eastern Shore Cover
Efficiency of Operations at the Eastern Shore Processing and Distribution Facility, Easton, MD 23-155-R24 8
# Recommendation Value Status Management Response
1

Verify supervisors conduct sweeps and verify delayed mail counts are entered correctly into the Mail Condition Visualization system at the Eastern Shore Processing and Distribution Facility.

$0 Open Agree
2

Perform an analysis of mail arriving to the Eastern Shore Processing and Distribution Facility after the critical entry time and document any systemic issues into the Mail Arrival Quality/Plant Arrival Quality system and steps are taken to resolve any issues.

$0 Open Agree
3

Coordinate with plant management to train mail clerks and supervisors at the Eastern Shore Processing and Distribution Facility on proper labeling procedures in processing operations and verify these procedures are followed.

$0 Open Agree
4

Implement a verification process to check for accurate labels on mail tubs at the Eastern Shore Processing and Distribution Facility.

$0 Open Agree
5

Verify all personnel responsible for Registered Mail comply with hand-to-hand registry item policies and maintain a registry cage log at the Eastern Shore Processing and Distribution Facility.

$0 Open Agree
6

Implement a process to verify supervised transfers of registry items on the dock, secure these items while on the dock, and limit the time the items are held on the dock at the Eastern Shore Processing and Distribution Facility.

$0 Open Agree
7

Verify all personnel responsible for Registered Mail, including temporarily assigned employees, complete required training on registry item procedures and understand their responsibilities for securing registry items at the Eastern Shore Processing and Distribution Facility.

$0 Open Agree
8

Verify all Highway Contract Route drivers are securing trailer cargo at the Eastern Shore Processing and Distribution Facility.

$0 Open Agree
Image
Postal Service's Hazardous Waste at Vehicle Maintenance Facilities
Hazardous Waste Management at Postal Service Vehicle Maintenance Facilities 23-091-R24 3
# Recommendation Value Status Management Response
1

Develop and implement oversight procedures to verify that weekly and monthly hazardous waste inspections are performed, as required.

$0 Open Agree
2

Develop and implement oversight procedures to verify that vehicle maintenance facility personnel responsible for handling and storing hazardous waste complete hazardous waste annual training, as required.

$0 Open Agree
3

Develop and implement oversight procedures to verify weekly testing and monthly/annual inspections of emergency eyewash and shower equipment are performed, as required.

$0 Closed Agree
4

Provide applicable training on testing and inspecting emergency eyewash and shower equipment to responsible personnel, as required in relevant Maintenance Management Orders.

$0 Open Disagree
5

Enforce existing policy for designated smoking areas to be more than 25 feet from oil storage or other operations involving flammable liquids or gases.

$0 Closed Agree
Image
Processing Retroactive Pay Cover
Processing of Retroactive Pay 23-060-R24 2
# Recommendation Value Status Management Response
1

Require that the new payroll system be able to execute retroactive pay's complex processing when assessing, reviewing, and selecting a new vendor.

$0 Open Agree
2

Coordinate with the functional areas involved in the process, establish and document procedures for processing retroactive pay that include documenting the responsibilities for functional areas involved in the process, scheduling guidelines, and timeframes to implement contract changes, allowing for improved clarity on the procedures necessary to implement contract requirements.

$0 Open Agree
Image
Serving America Cover
Serving America: Contract Postal Unit and Village Post Office Operations 22-201-R24 2
# Recommendation Value Status Management Response
1

Develop strategies for reinforcing Contract Postal Unit and Village Post Office oversight processes and priorities, particularly related to performance reviews, supplier training, program data, and administrative files.

$0 Open Agree
2

Develop strategies for coordinating and communicating staff roles and responsibilities, and balanced workloads under the new Contract Postal Unit growth strategy.

$0 Open Agree
Image
Business Reply Mail Ops Cover
Business Reply Mail Operations 23-087-R24 1
# Recommendation Value Status Management Response
1

Develop strategies to ensure sufficient management and oversight of Business Reply Mail operations, particularly related to timely processing, recording accurate Business Reply Mail data (e.g., delays, volumes, and workhours), and completing close-out procedures.

$0 Closed Agree
2

Complete system enhancements to more effectively track Business Reply Mail operational data and establish processes for assessing related performance.

$0 Open Agree
Image
Louisiana District: Delivery unit Operations cover
Louisiana District: Delivery Unit Operations 23-113-R24 2
# Recommendation Value Status Management Response
1

Verify that the Central Carrier Station obtains enough arrow keys for all carrier routes that need arrow keys for mail delivery.

$0 Open Agree
2

Verify that the Central Carrier Station and Carrollton Station conduct an arrow key inventory and update their arrow key log accordingly.

$0 Open Agree
Image
22-194 Cover
Corporate Information Security Office Workforce 22-194-R23 2
# Recommendation Value Status Management Response
1

in coordination with the Vice President, Organization Development, establish and document a workforce plan that describes key recruitment, retention, and performance measurement activities. At a minimum, the plan should address strategic priorities, include workforce goals and objectives, identify stakeholder roles and responsibilities, and define a process for periodic review and updates.

$0 Open Disagree
2

Develop a process to track employee and contractor training and certifications to monitor progress toward addressing the skills gaps identified in periodic skills assessments.

$0 Open Disagree
Image
Internal Control Annual Capital Property Review
Internal Controls Over the Annual Capital Property Review 22-185-R23 2
# Recommendation Value Status Management Response
1

Evaluate the internal controls for the annual capital property review to identify process improvements, add controls, and create a goal to enhance accuracy. In addition, update Handbook AS-701, Asset Management, to reflect any additional controls or goals implemented in the annual capital property review process.

$0 Open Agree
2

Reinforce the importance for facility management to issue timely, written material accountability officer delegation letters, and for newly assigned material accountability officers to conduct a physical inventory of capital assets, in accordance with Handbook AS-701, Asset Management.

$0 Open Agree