There are currently 170 Documents in the Library

Datesort ascending Document Title Type Report Number Category
10/08/2021 Views of the Postal Service As an Employer White Papers RISC-WP-22-001 Human Resources
09/21/2021 1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System White Papers RISC-WP-21-010 Customer Service
09/17/2021 Improving Operational Efficiency Using Informed Visibility White Papers RISC-WP-21-009 Customer Service
09/02/2021 A Primer on Service Standards White Papers RISC-WP-21-008 Delivery / Mail Processing, Service Performance
08/26/2021 Step into Tomorrow: The U.S. Postal Service and Emerging Technology White Papers RISC-WP-21-007 Technology
08/04/2021 How Institutions Change White Papers RISC-WP-21-006 Innovation, Retail, Sales & Marketing
06/08/2021 Marketers’ Perceptions of Informed Delivery and Informed Visibility White Papers RISC-WP-21-005 Retail, Sales & Marketing
06/01/2021 Vote by Mail and the Postal Service: A Primer White Papers RISC-WP-21-004 Delivery / Mail Processing, Election and Political Mail
04/12/2021 Revenue and Costs in the Retail Network White Papers RISC-WP-21-003 Cost & Pricing
04/09/2021 Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic White Papers RISC-WP-21-002 Customer Service
03/11/2021 Partnering for Health: Potential Postal Service Roles in Health and Wellness White Papers RISC-WP-21-001 Retail, Sales & Marketing
09/30/2020 Implementing Advanced Electronic Data: Challenges and Opportunities White Papers RISC-WP-20-010 Security
09/21/2020 Generation Z and the Mail White Papers RISC-WP-20-009 Retail, Sales & Marketing
09/16/2020 Package Delivery in Rural and Dense Urban Areas White Papers RISC-WP-20-008 Delivery / Mail Processing, Service Performance
09/14/2020 Next Generation Connectivity: Postal Service Roles in 5G and Broadband Deployment White Papers RISC-WP-20-007 Retail, Sales & Marketing

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