Audit recommendations that are closed.
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Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2019 Postage and Fee Refunds - Bellmawr, NJ, Main Window 08/06/2019 FCS-FM-19-016 $50,656 Closed R - 1 -- Direct the district marketing manager to reiterate the policies and procedures for processing exchanges and refunds to all unit personnel. Agree
2019 Mail Delivery Issues - Broadview Station - Atlanta, GA 08/06/2019 DRT-AR-19-014 $0 Closed R - 2 -- Instruct unit management to ensure staff follow delivery standard operating procedures for scanning mail pieces. Agree
2019 Delivery Scanning Issues - Surprise Branch, Surprise, AZ 07/25/2019 DRT-AR-19-012 $0 Closed R - 1 -- Instruct the Sun City Postmaster and Surprise Branch management to follow delivery standard operating procedures for scanning packages. Agree
2019 Delivery Scanning Issues - Surprise Branch, Surprise, AZ 07/25/2019 DRT-AR-19-012 $0 Closed R - 2 -- Instruct the Sun City Postmaster and Surprise Branch management to follow standard operating procedures for handling mail with insufficient postage. Agree
2019 Mail Delivery Issues - Cedar Elm, San Antonio, TX 07/19/2019 DRT-AR-19-011 $0 Closed R - 1 -- Instruct the unit management to ensure staff follow delivery standard operating procedures for scanning mailpieces. Agree
2019 Mail Delivery Issues - Cedar Elm, San Antonio, TX 07/19/2019 DRT-AR-19-011 $0 Closed R - 2 -- Instruct unit management to adhere to customer service procedures for resolving customer complaints. Agree
2019 Mail Delivery Issues - Bear Valley Station, Denver, CO 07/12/2019 DRT-AR-19-009 $0 Closed R - 1 -- Instruct unit management to update and sign Integrated Operating Plan/Mail Arriving Profile. Agree
2019 Mail Delivery Issues - Bear Valley Station, Denver, CO 07/12/2019 DRT-AR-19-009 $0 Closed R - 2 -- Instruct unit management to modify route base volume estimates on routes and pivot plans through adjustments. Agree
2019 Mail Delivery Issues - Bear Valley Station, Denver, CO 07/12/2019 DRT-AR-19-009 $0 Closed R - 4 -- Instruct unit management to monitor eCC cases and use the information, as appropriate, to improve delivery operations. Agree
2019 Mail Delivery Issues - Bear Valley Station, Denver, CO 07/12/2019 DRT-AR-19-009 $0 Closed R - 5 -- Instruct unit management to ensure staff follow delivery standard operating procedures for scanning mail pieces. Agree

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