Audit Reports

Background

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 315 processing facilities and 31,200 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission. 

This report presents the results of our self-initiated audit of the efficiency of operations at the Louisville Processing and Distribution Center (P&DC) in Louisville, KY. We judgmentally selected the Louisville, KY P&DC based on recent service delays in the Greater Louisville, KY Area. In addition, we reviewed key mail processing metrics, such as first and last mile failures; workhours; scanning compliance; and late, canceled, and extra trips. The Louisville P&DC is in the Central Division and processes letters and parcels. The Louisville P&DC services multiple 3-digit ZIP Codes in urban and rural communities.