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Audit Reports

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    Louisville PnDC Photo
Jun
04
2025
Report Number:
25-073-R25
Report Type:
Audit Reports
Category: Service Performance

Efficiency of Operations at the Louisville Processing & Distribution Center, Louisville, KY

Background

The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among approximately 315 processing facilities and 31,200 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become more scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail and packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission. 

This report presents the results of our self-initiated audit of the efficiency of operations at the Louisville Processing and Distribution Center (P&DC) in Louisville, KY. We judgmentally selected the Louisville, KY P&DC based on recent service delays in the Greater Louisville, KY Area. In addition, we reviewed key mail processing metrics, such as first and last mile failures; workhours; scanning compliance; and late, canceled, and extra trips. The Louisville P&DC is in the Central Division and processes letters and parcels. The Louisville P&DC services multiple 3-digit ZIP Codes in urban and rural communities.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Develop and implement a plan to allocate sufficient resources to timely process mail daily

Open $0 Agree
2

Complete the reorganization of operations at the Louisville Processing and Distribution Center to maximize visibility of the manual operation unit for effective monitoring and supervision.

Open $0 Agree
3

Verify that delayed Priority Mail Express pieces are documented in the Mail Condition Visualization system daily.

Open $0 Agree
4

Complete a review of Postal Vehicle Service transportation schedules and verify related actions are implemented at the Louisville Processing and Distribution Center.

Open $0 Agree
5

Coordinate with the Central Division Director, Logistics Operations, to develop and implement a plan to verify scanning at the Louisville Processing and Distribution Center is consistently completed in accordance with policy.

Open $0 Agree
6

Train employees responsible for safeguarding scanners at the Louisville Processing and Distribution Center on proper scanner accountability procedures and verify these procedures are followed.

Open $0 Agree
7

Verify proper placarding procedures are followed and consistently completed at the Louisville Processing and Distribution Center.

Open $0 Agree
8

Provide training to personnel responsible for truck safety, and verify all drivers are using wheel chocks at the Louisville Processing and Distribution Center.

Open $0 Agree
9

Verify that fire extinguishers are not blocked and monthly fire extinguisher inspections are completed at the Louisville Processing and Distribution Center.

Open $0 Agree
10

Coordinate with the Central Division Director, Logistics, to verify facility doors are secured at the Louisville Processing and Distribution Center.

Open $0 Agree
11

Coordinate with the Central Division Director, Logistics, to implement a plan to store empty mail transport equipment and mail away from doors and entryways at the Louisville Processing and Distribution Center.

Open $0 Agree