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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 
 
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
159
 
$306,928,372
Report Title Report Number Issue Date Report Open Recommendations
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Cremated Remains Cover
Cremated Remains 23-018-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop and implement a process for reoccurring communication of Cremated Remains acceptance procedures to retail clerks nationwide.

$0 Closed Agree
2

Develop and implement guidance requiring retail clerks to verify Cremated Remains are prepared and packaged in accordance with Postal Service policy.

$0 Closed Agree
3

Update the Cremated Remains acceptance procedures requiring retail clerks to place Cremated Remains packages in individual Priority Mail Express sacks at acceptance.

$0 Open Agree
4

Reiterate the procedures for monitoring Cremated Remains and develop a process for validating that In-Plant personnel review the Informed Visibility report daily for delayed Cremated Remains packages in accordance with policy.

$0 Closed Agree
5

Evaluate the feasibility of requiring customers to use the Cremated Remains kit boxes when shipping Cremated Remains and revise policy as appropriate.

$0 Closed Agree
6

Develop a plan to ensure Cremated Remains kit boxes are readily available to customers.

$0 Closed Agree
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CAMS Utilization and Controls Cover
Contract Authoring Management System Utilization and Controls 22-088-R23 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Update policies to more clearly define which documents are required in the task orders files and reinforce oversight requirements through formal communication and mandatory trainings.

$0 Open Agree
2

Update the Supplying Principles and Practices and supplemental guidance to ensure required contract documents are stored in the applicable contracting system.

$0 Open Agree
3

Implement a standardized process for all portfolios to include a completed Contract Award File Review checklist, signed by the contracting officer, in the contract file to ensure all required supporting documents for task order files are uploaded in the Contract Authoring Management System.

$0 Closed Agree
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Flats Cost Coverage Cover
Flats Cost Coverage 22-166-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

In coordination with the Vice President for Pricing and Costing and the Vice President for Product Solutions, further collaborate with stakeholders from the mailing industry to develop and implement initiatives with specific, measurable objectives to directly reduce Flats costs and address the causes of inefficiencies in Flats operations identified by the Postal Regulatory Commission.

$0 Open Agree
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Management of PRC Smartphones Cover
Management of the Postal Regulatory Commission’s Smartphones 23-024-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop a standard operating procedure for smartphones, documenting how inventories should be performed and outlining the key elements to record for each smartphone.

$0 Closed Agree
2

In coordination with the Chief Information Security Officer and the Chief Information Officer, include smartphones in its automated asset discovery and vulnerability enumeration scans to comply with the Cybersecurity and Infrastructure Security Agency Binding Operational Directive 23-01.

$0 Closed Agree
3

Develop and implement a smartphone security policy that aligns with National Institute of Standards and Technology Special Publication 800-124.

$0 Closed Agree
4

Develop and provide training and awareness activities for smartphone users on smartphone threats, recommended security practices, and policies.

$0 Closed Agree
5

In coordination with the Chief Information Security Officer and the Chief Information Officer, perform threat profile modeling for smartphones to identify cybersecurity risks specific to smartphones at the Postal Regulatory Commission.

$0 Closed Agree
6

Develop and implement a standardized process for capturing and reviewing security logs that includes specific use cases to monitor for smartphones.

$0 Open Agree
7

In coordination with the Chief Information Security Officer and the Chief Information Officer, identify and document hardening standards and configuration settings for smartphones before issuing to end users.

$0 Closed Agree
8

Enroll all smartphones in a mobile device management program and enforce established configuration settings to include strong password credentials, restricted application downloads, automatic operating system patches, and data loss prevention measures.

$0 Closed Agree
9

Establish a utilization policy and operating procedures to review utilization data that better aligns with Executive Order 13589.

$0 Closed Agree
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photo of closed storefront
U.S. Postal Service’s Plans to Resolve Post Office Suspensions 21-239-R23 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Update policies and procedures applicable to the post office suspension process to reflect current organizational structure and assigned responsibilities.

$0 Closed Agree
2

Develop a process to formally document and monitor implementation of current and future plans to resolve post office suspensions as reported in the Annual Compliance Reports.

$0 Open Agree
3

Develop and implement formally documented quality assurance processes over the data in the post office suspension tracking system.

$0 Open Agree
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Distribution of Repair and Maintenance Resources Cover
Distribution of Repair and Maintenance Resources 22-081-R23 3
# Recommendation Value Status Initial Management Response Final Resolution
1

In coordination with the Vice President, Facilities, develop a plan to identify all repair and maintenance costs at the retail facility level.

$0 Open Agree
2

In coordination with the Vice President Facilities, direct personnel to record all repair work and associated costs at retail facilities in the appropriate data systems, in accordance with Postal Service policy.

$0 Open Agree
3

In coordination with the four Vice Presidents, Retail and Delivery Operations, prioritize and develop a plan to address all outstanding building safety, security and maintenance issues identified at facilities selected by the Office of Inspector General.

$0 Open Agree
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Non-Career Turnover Cover
Postal Service Non-Career Turnover Follow-up 22-180-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Evaluate options for workhour and workday limits and develop specific retention programs for rural carrier associates, processing postal support employees, and mail handler assistants.

$52,113,161 Closed Agree
2

Communicate management responsibilities and provide oversight to ensure compliance with Postal Service Form 1750, Employee Evaluation and/or Probationary Report requirements for applicable non-career employees.

$0 Closed Agree
3

Establish an official process that requires performance evaluations to be conducted and documented during rural carrier associates' probationary periods.

$0 Open Agree
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Internation Mail Service Suspension Operations Cover
International Mail Service Suspension Operations 22-158-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Develop strategies to enhance management oversight related to the handling of internationally suspended mail, particularly related to containerization, labeling/placarding, and returning to sender.

$0 Closed Agree
2

Develop a scan event code for internationally suspended mailings and corresponding processes and messaging.

$0 Open Agree
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22-006-R23
Voyager Fleet Card Program 22-006-R23 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Establish a prerequisite for site managers to take required training before they are granted access to Fleet Commander Online and the Fuel Asset Management System.

$0 Open Agree
2

Create periodic refresher training for all site managers and require remediation training for site management oversight failures.

$0 Open Agree
3

Add a task to verify that Voyager cards are secure to the daily PM All Clear Tasks list.

$0 Closed Agree
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22-207-R23
Efficiency of Operations at the Philadelphia Processing and Distribution Center, Philadelphia, PA 22-207-R23 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Identify and implement strategies to increase the number of maintenance employees, who can perform preventative maintenance, at the Philadelphia Processing and Distribution Center.

$0 Open Agree
2

Train maintenance employees, who perform preventative maintenance, at the Philadelphia Processing and Distribution Center.

$0 Closed Agree
3

Update and adhere to the Run Plan Generator to allow for appropriate preventative maintenance windows.

$0 Closed Agree
4

Identify and implement strategies to increase the number of active Postal Vehicle Service drivers at the Philadelphia Processing and Distribution Center.

$0 Closed Agree
5

Develop a plan to increase load scan scores to meet or surpass the scanning goal.

$0 Closed Agree