Maryland District: Delivery Operations -- Washington DC
We performed a self-initiated audit at the Curseen-Morris Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of February 5, 2023. The delivery units included the Brookland Station, Lammond Riggs Station, and Ward Place Annex located in Washington, DC.
We issued individual reports for the three delivery units and the P&DC we visited. We will issue another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
We identified deficiencies in all five areas we reviewed affecting mail delivery, customer service, and property conditions at the three delivery units we visited. We also identified other issues related to the sortation of packages for dispatch to the P&DC.
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
|---|---|---|---|
| Brookland Station |
Lammond Riggs Station |
Ward Place Carrier Annex |
|
|
Delayed Mail |
Yes |
Yes |
Yes |
|
Package Scanning |
Yes |
Yes |
Yes |
|
Carrier Complement and Timekeeping |
Yes |
Yes |
Yes |
|
Arrow Keys |
No |
Yes |
No |
|
Property Conditions |
Yes |
Yes |
Yes |
|
Other Issues |
No |
Yes |
No |
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Curseen-Morris P&DC. We also identified other issues related to safety and security:
|
Audit Area |
Issues Identified |
|
|---|---|---|
| Yes | No | |
|
Clearance Times |
|
X |
|
Delayed Mail |
X |
|
|
Late, Canceled, and Extra Outbound Trips |
X |
|
|
Scan Compliance |
X |
|
|
Registry Cage |
X |
|
|
Other Issues |
X |
|
