Mail Delivery, Customer Service, and Property Conditions Review – Select Units, Albuquerque and Santa Fe, NM Region
We performed a self-initiated audit at the Albuquerque, NM Processing and Distribution Center (P&DC) and four delivery units serviced by the P&DC during the week of June 6, 2022. The delivery units included the Rio Rancho Branch, Richard J. Pino and Coronado Stations, and the Santa Fe Main Post Office.
We issued individual reports for the four delivery units and the P&DC we visited. We will also issue another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
|Controls Reviewed||Deficiencies Identified – Yes or No|
|Rio Rancho||Richard J. Pino||Coronado||Santa Fe Main|
|Unreported Delayed Mail||Yes||Yes||Yes||Yes|
|Truck Arrival Scanning||Yes||Yes||No||No|
We identified deficiencies affecting mail delivery, customer service, and property conditions at all four delivery units. Specifically, we found deficiencies with all four areas we reviewed.
|Audit Area||Issues Identified|
|Late and Extra Outbound Trips||x|
We did not identify any issues related to the four areas we reviewed affecting the efficiency of operations at the Albuquerque, AZ P&DC. We identified one deficiency related to transportation.