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Audit Reports

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    22-132-3-R23 Cover
Report Number:
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Audit Reports
Category: Service Performance, Delivery / Mail Processing

Mail Delivery, Customer Service, and Property Conditions Review – Santa Fe Main Post Office, Santa Fe, NM



This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Santa Fe Main Post Office (MPO) in Santa Fe, NM (Project Number 22-132-3). The Santa Fe MPO is in the Arizona-New Mexico District of the WestPac Area and services ZIP Codes 87501, 87504, and 87506.1 These ZIP Codes serve about 28,861 people and are considered to be urban communities.2 We judgmentally selected the Santa Fe MPO based on the number of stop-the-clock3 (STC) scans occurring at the delivery unit, rather than at the customer’s point of delivery.