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Audit Reports

Jun
22
2022
Report Number:
22-091-R22
Report Type:
Audit Reports
Category: Service Performance, Facilities, Delivery / Mail Processing, Field Operations Review

Mail Delivery, Customer Service, and Property Conditions Review – Select Units, Indianapolis, IN

We performed a self-initiated audit at the Indianapolis, IN, Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of March 14, 2022. The delivery units included the Plainfield Main Post Office, Carmel Main Post Office, and Linwood Station.

We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.

Delivery Units - Summary of Results
Controls Reviewed Deficiencies Identified – Yes or No
Plainfield Carmel Linwood
Unreported Delayed Mail No No Yes
Package Scanning Yes Yes Yes
Truck Arrival Scanning Yes Yes Yes
Property Conditions Yes Yes Yes

We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with all four areas we reviewed.

P&DC - Summary of Results
Audit Area Issues Identified
Yes or No
Yes No
Clearance Times   X
Delayed Mail X  
Late and Extra Outbound Trips X  
Load Scans X  

We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Indianapolis P&DC.

Processing and Delivery Unit Reports

Report Title Date Report Type Category
Mail Delivery, Customer Service, and Property Conditions Review – Carmel Main Post Office, IN Audit Reports Service Performance, Delivery / Mail Processing
Mail Delivery, Customer Service, and Property Conditions Review – Linwood Station, IN Audit Reports Service Performance, Delivery / Mail Processing
Mail Delivery, Customer Service, and Property Conditions Review – Plainfield Main Post Office, IN Audit Reports Service Performance, Delivery / Mail Processing
Efficiency of Operations at the Indianapolis, IN, Processing and Distribution Center Audit Reports Service Performance, Delivery / Mail Processing

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Develop a plan to ensure that all committed mail at the Linwood Station is delivered daily, all delayed mail volume is entered into the proper system, and management systematically reviews data and enforces reporting compliance at the Linwood Station.

 Closed $0 Agree
2

Develop and execute a plan to ensure that all employees at the Plainfield Main Post Office, the Carmel Main Post Office, and Linwood Station are trained on standard operating procedures for package scanning and handling and that unit management systematically reviews scan data and enforces compliance.

 Closed $0 Agree
3

Develop and execute a plan to ensure management at the Plainfield Main Post Office, the Carmel Main Post Office, and Linwood Station reviews truck/trailer arrival scanning performance daily and enforces compliance.

 Closed $0 Agree
4

Address all building safety, security, and maintenance issues identified at the Plainfield Main Post Office, the Carmel Main Post Office, and Linwood Station.

 Closed $0 Agree