Mail Delivery, Customer Service, and Property Conditions Review – Select Units, Indianapolis, IN
We performed a self-initiated audit at the Indianapolis, IN, Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of March 14, 2022. The delivery units included the Plainfield Main Post Office, Carmel Main Post Office, and Linwood Station.
We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
|Controls Reviewed||Deficiencies Identified – Yes or No|
|Unreported Delayed Mail||No||No||Yes|
|Truck Arrival Scanning||Yes||Yes||Yes|
We identified deficiencies affecting mail delivery, customer service, and property conditions at all three delivery units. Specifically, we found deficiencies with all four areas we reviewed.
|Audit Area||Issues Identified
Yes or No
|Late and Extra Outbound Trips||X|
We identified deficiencies in three of the four areas we reviewed that affected the efficiency of operations at the Indianapolis P&DC.