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Audit Reports

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May
11
2022
Report Number:
22-080-R22
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing

Efficiency of Operations at the Indianapolis, IN, Processing and Distribution Center

Background

This report presents the results of our self-initiated audit of the Efficiency of Operations at the Indianapolis Processing and Distribution Center (P&DC) in Indianapolis, IN (Project Number 22-080). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Indianapolis P&DC based on a review of overtime, penalty overtime, late, extra, and cancelled trips by Postal Vehicle Service (PVS) and Highway Contract Route (HCR) drivers, and overall scanning performance. The Indianapolis P&DC is in the Westshores Division and processes letters and flats; and it services multiple 3-digit ZIP Codes in urban and rural communities.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Review load scan performance daily and discuss proper scanning procedures with personnel who are not performing load scans consistently .

Closed $0 Agree
2

Identify and implement additional strategies to fill the open Manager of Distribution Operations and Supervisor of Distribution Operations positions.

Closed $0 Agree
3

Coordinate with Headquarters Logistics and Human Resources to identify and implement additional strategies to increase the number of Postal Vehicle Service drivers at the Indianapolis Processing and Distribution Center.

Closed $0 Agree