This report presents the results of our self-initiated audit of the Efficiency of Operations at the Indianapolis Processing and Distribution Center (P&DC) in Indianapolis, IN (Project Number 22-080). We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We judgmentally selected the Indianapolis P&DC based on a review of overtime, penalty overtime, late, extra, and cancelled trips by Postal Vehicle Service (PVS) and Highway Contract Route (HCR) drivers, and overall scanning performance. The Indianapolis P&DC is in the Westshores Division and processes letters and flats; and it services multiple 3-digit ZIP Codes in urban and rural communities.
USPS Proposed Resolution
Review load scan performance daily and discuss proper scanning procedures with personnel who are not performing load scans consistently .
Identify and implement additional strategies to fill the open Manager of Distribution Operations and Supervisor of Distribution Operations positions.
Coordinate with Headquarters Logistics and Human Resources to identify and implement additional strategies to increase the number of Postal Vehicle Service drivers at the Indianapolis Processing and Distribution Center.