Illinois 1 District: Delivery Operations
We performed a self-initiated audit at the Chicago Processing and Distribution Center and four delivery units serviced by the P&DC during the week of July 24, 2023. The delivery units included the Cragin, Daniel J. Doffyn, Northtown, and Roger P. McAuliffe Stations
We issued individual reports for the four delivery units and the P&DC we visited. We will issue another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address.
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
|||
|---|---|---|---|---|
| Cragin Station | Daniel J. Doffyn Station | Northtown Station | Roger P. McAuliffe Station | |
|
Delayed Mail |
Yes |
Yes |
Yes |
Yes |
|
Package Scanning |
Yes |
Yes |
Yes |
Yes |
|
Arrow Keys |
No |
Yes |
Yes |
Yes |
|
Carrier Complement & Timekeeping |
Yes |
Yes |
No |
Yes |
|
Property Conditions |
Yes |
Yes |
Yes |
Yes |
We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Daniel J. Doffyn and Roger P. McAuliffe stations, and deficiencies with four areas at the Cragin and Northtown stations:
|
Audit Area |
Issues Identified |
|
|---|---|---|
| Yes | No | |
|
Clearance Times |
|
X |
|
Delayed Mail |
X |
|
|
Late, Cancelled, and Extra Outbound Trips |
|
X |
|
Scan Compliance |
|
X |
|
Registry Cage |
|
X |
We identified deficiencies in one of the five areas we reviewed that affected the efficiency of operations at the Chicago P&DC:
