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Audit Reports

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    Chicago District Cover
Oct
11
2023
Report Number:
23-139
Report Type:
Audit Reports
Category: Field Operations Review

Illinois 1 District: Delivery Operations

We performed a self-initiated audit at the Chicago Processing and Distribution Center and four delivery units serviced by the P&DC during the week of July 24, 2023. The delivery units included the Cragin, Daniel J. Doffyn, Northtown, and Roger P. McAuliffe Stations

We issued individual reports for the four delivery units and the P&DC we visited. We will issue another report summarizing the results of our audits at all four delivery units with specific recommendations for management to address. 

Delivery Units – Summary of Results 

Controls Reviewed 

Deficiencies Identified – Yes or No 

Cragin Station Daniel J. Doffyn Station Northtown Station Roger P. McAuliffe Station

Delayed Mail 

Yes

Yes

Yes

Yes 

Package Scanning 

Yes

Yes

Yes

Yes 

Arrow Keys

No

Yes

Yes

Yes 

Carrier Complement & Timekeeping

Yes

Yes

No

Yes 

Property Conditions 

Yes

Yes

Yes 

Yes 

 We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Daniel J. Doffyn and Roger P. McAuliffe stations, and deficiencies with four areas at the Cragin and Northtown stations:

P&DC – Summary of Results 

Audit Area 

Issues Identified 

Yes  No

Clearance Times 

 

X

Delayed Mail 

X

 

Late, Cancelled, and Extra Outbound Trips 

 

X

Scan Compliance

 

X

Registry Cage

 

X

We identified deficiencies in one of the five areas we reviewed that affected the efficiency of operations at the Chicago P&DC:

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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Cragin Station Chicago Cover
Cragin Station in Chicago, IL: Delivery Operations Audit Reports Service Performance, Delivery / Mail Processing, Customer Service
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Daniel J Doffyn Station Cover
Daniel J. Doffyn Station, in Chicago, IL: Delivery Operations Audit Reports Service Performance, Delivery / Mail Processing, Customer Service
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Efficiency Chicago P&DC Cover
Efficiency of Operations at the Chicago Processing and Distribution Center, Chicago, IL Audit Reports Service Performance, Delivery / Mail Processing
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Northtown Station Chicago Cover
Northtown Station in Chicago, IL: Delivery Operations Audit Reports Service Performance, Delivery / Mail Processing, Customer Service
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Roger McAuliffe Station Chicago Cover
Roger P. McAuliffe Station in Chicago, IL: Delivery Operations Audit Reports Service Performance, Delivery / Mail Processing, Customer Service