The U.S. Postal Service needs effective and productive operations to fulfill its mission of providing prompt, reliable, and affordable mail service to the American public. It has a vast transportation network that moves mail and equipment among about 280 processing facilities and 35,000 post offices, stations, and branches. The Postal Service is transforming its processing and logistics networks to become scalable, reliable, visible, efficient, automated, and digitally integrated. This includes modernizing operating plans and aligning the workforce; leveraging emerging technologies to provide world-class visibility and tracking of mail packages in near real time; and optimizing the surface and air transportation network. The U.S. Postal Service Office of Inspector General reviews the efficiency of mail processing operations at facilities across the country and provides management with timely feedback to further the Postal Service’s mission.
This report presents the results of our self-initiated audit of the efficiency of operations at the Chicago Processing and Distribution Center (P&DC) in Chicago, IL. We judgmentally selected the Chicago P&DC based on a review of first and last mile failures; mail clearance times; workhours; mail volume and productivity; scanning compliance; and late, canceled, and extra trips. The Chicago P&DC is in the Westshores Processing Division and processes letters, flats, and parcels. The Chicago P&DC services multiple 3-digit ZIP Codes in urban communities.
USPS Proposed Resolution
Develop and implement a process to verify mail handlers conduct a sweep for mailpieces left behind on the workroom floor after operations are completed at the Chicago Processing and Distribution Center, and that management reports all delayed mail in the Mail Condition Visualization system daily.
Verify that the manual operation units are properly staffed daily to sort mail rejected on sorting machines in time to make the final dispatch at the Chicago Processing and Distribution Center.
Perform an analysis of missent mail arriving to the Chicago Processing and Distribution Center and document any systemic issues into the Mail Arrival Quality/Plant Arrival Quality system.