North Carolina District: Delivery Operations
During the week of April 7, 2025, we performed a self-initiated audit at the Charlotte Regional Processing and Distribution Center (RPDC) and three delivery units serviced by the RPDC. The delivery units included the Airport Station, Concord Main Post Office, and Concord Parkway Station in the Charlotte, NC area.
We issued individual reports for the three delivery units and the RPDC. We will also issue another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in four of the five areas we reviewed affecting mail delivery and property conditions. We also found issues related to separation of packages, unattempted mail delivery, and contract delivery service badges.
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
|---|---|---|---|
|
Airport Station |
Concord Main Post Office |
Concord Parkway Station |
|
| Delayed Mail |
Yes |
Yes |
Yes |
| Package Scanning |
Yes |
No |
No |
| Arrow Keys |
Yes |
Yes |
Yes |
| Carrier Separations and Transfers |
No |
No |
No |
| Property Conditions |
Yes |
Yes |
Yes |
| Other Issues |
Yes |
Yes |
Yes |
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Charolotte RPDC. We also identified other issues related to safety.
| Audit Area | Issues Identified | |
|---|---|---|
| Yes | No | |
| Clearance Times |
|
X |
| Delayed Mail |
X |
|
| Late, Canceled, and Extra Outbound Trips |
X |
|
| Scan Compliance |
X |
|
| Security of Registry Items |
X |
|
| Other Issues |
X |
|
