Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Columbus, OH Region
We performed a self-initiated audit at the Columbus, OH, Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of January 10, 2022. The delivery units included the Lewis Center Main Post Office, and the East City Annex and South Columbus Stations and in Columbus, OH.
We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
Controls Reviewed | Deficiencies Identified – Yes or No | ||
---|---|---|---|
Lewis Center | East City Annex | South Columbus | |
Unreported Delayed Mail | No | Yes | Yes |
Package Scanning | Yes | Yes | Yes |
Truck Arrival Scanning | Yes | No | Yes |
Property Conditions | Yes | No | Yes |
We identified deficiencies affecting mail delivery, customer service, and property conditions at all four delivery units. Specifically, we found deficiencies with three of the four areas we reviewed.
Audit Area | Issues Identified | |
---|---|---|
Yes | No | |
Clearance Times | X | |
Delayed Mail | X | |
Late and Extra Outbound Trips | X | |
Load Scans | X |
We identified deficiencies in one of the four areas we reviewed that affected the efficiency of operations at the Columbus P&DC.