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Audit Reports

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Mar
16
2022
Report Number:
22-042-R22
Report Type:
Audit Reports
Category: Service Performance, Facilities, Delivery / Mail Processing

Mail Delivery, Customer Service, and Property Conditions Review – Lewis Center (OH) Main Office

 

Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Lewis Center Main Office in Lewis Center, OH (Project Number 22-042). The Lewis Center Main Office is in the Ohio-2 District of the Central Area and services ZIP Code 43035, which serves about 24,760 people in what is considered an urban community. We judgmentally selected the Lewis Center Main Office based on the number of stop-the-clock (STC) scans occurring at the delivery unit, rather than at the customer’s delivery address.

Objective, Scope, and Methodology
Our objective was to evaluate mail delivery, customer service, and property conditions at the Lewis Center Main Office in Lewis Center, OH.

To accomplish our objective, we focused on these four audit areas: delayed mail, package scanning, truck arrival scans, and property conditions. Specifically, we reviewed delivery metrics including the number of routes and carriers, mail arrival time, amount of reported delayed mail, package scanning, and distribution up-time. During our site visit from January 11-13, 2022, we reviewed mail conditions; package and truck arrival scanning procedures; and unit safety, security, and maintenance conditions. We also analyzed the scan status of mailpieces at the carrier cases and in the “Notice Left” area and interviewed unit management and employees. We discussed our observations and conclusions as summarized in Table 1 with management on February 24, 2022, and included their comments where appropriate.

The Lewis Center Main Office is one of three delivery units the U.S. Postal Service Office of Inspector General (OIG) reviewed during the week of January 10, 2022, that are serviced by the Columbus Processing and Distribution Center (P&DC). We issued this interim report to provide the Postal Service with timely information regarding the conditions we identified at the Lewis Center Main Office. We will issue a separate report providing the Postal Service with the overall findings and recommendations for all three delivery units.