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Service

The Postal Service determines service performance by measuring mail from collection to delivery. It must meet its universal service obligation of delivering mail 6 days a week while covering its costs. To assess service, we focus on:

  • Processing, Transportation, and Delivery
  • Service Performance
  • Customer Experience
  • Communication

COMPLETED DFA SERVICE REPORTS

Report Title Issue Date Report Number
The OIG’s Oversight of the U.S. Postal Service’s Delivering for America Plan - Volume 2 25-034-R25
Service Performance of Election and Political Mail During the 2024 General Election 24-143-R25
Review of Highway Contract Routes in the Contract Logistics Enterprise Acquisition Resource System 24-121-R25
Network Changes: Local Transportation Optimization in the Wisconsin Region 24-145-R25
Retail and Customer Service Operations Efficiency 24-111-R25
Network Changes - Progress on Improvements at Richmond, VA, Regional Processing and Distribution Center 24-152-R25
Network Changes: Local Transportation Optimization 24-142-R25
Fiscal Year 2025 Peak Season Preparedness 24-132-R25
The OIG’s Oversight of the U.S. Postal Service’s Delivering for America Plan 24-102-R24
Measuring Performance of Sorting and Delivery Centers 24-040-R24
Effectiveness of the New Regional Processing and Distribution Center in Portland, OR 24-071-R24
Service Optimization: Post Office Boxes 24-017-R24
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OPEN DFA SERVICE PROJECTS

Project Title Project Start Date Project Number
Assessment of Changes to Air Transportation Contracts 25-022
Delivering for America - First-Class and Priority Mail Service Performance Update 25-028
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