It has been a dozen years since the U.S. Postal Service introduced the Intelligent Mail barcode (IMb) to sort and track individual letters, cards, and flats. In many ways, the IMb has lived up to its early promise of many tools in a single barcode.
The customer is king, or queen. It’s an age-old mantra that rings especially true in this age of the “empowered” customer.
The U.S. Postal Service has a lot of kings and queens. Last year, 857 million retail customers visited the more than 30,000 USPS-managed retail spaces, generating nearly $10 billion (14 percent) of the Postal Service’s $69.6 billion operating revenue.
In the last several months we’ve seen a lot of post offices suspend operations due to extreme weather. But natural disasters aren’t the only reason for emergency suspensions.
U.S. Postal Service district managers may also suspend the operations of any post office, station, or branch under its jurisdiction for:
A decade ago, we blogged for the first time – an introduction to who we are and what we do. Our Pushing the Envelope blog was our first launch into social media space. We designed it to engage stakeholders about our work, and about the broader issues affecting the U.S. Postal Service.
It might not surprise you that dog bites are among the top accidents involving postal workers. After all, dog bites get a lot of media attention and even have a week dedicated to their prevention.
But that’s just one type of accident. Others include accidents involving motor vehicles, falls, and repetitive motion injuries. These risks are why the U.S. Postal Service focuses so much attention on reducing accidents in the workplace. It sets an accident frequency rate goal of 15 per year per 100 employees.
Data use is critical for all aspects of the U.S. Postal Service’s operations, including determining costs and setting prices. That’s why data systems need to be accurate and reliable.
Our recent audit...
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In fiscal year 2018, the OIG hotline was contacted 96,252 times, almost double the number from the year before. Yet many of those complaints don’t actually fall within our jurisdiction and so we pass them along to the Postal Service.
We established the hotline two decades ago to receive...
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Highway contract routes (HCR) are the largest single group of contracts in the U.S. Postal Service, with about $3.5 billion spent in fiscal year (FY) 2018. HCR drivers move mail between post offices and other designated stops.
Given the large amount of money the Postal Service spends on...
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The Postal Service implements environmental and physical security controls at its facilities to reduce the risk of system and equipment failure, damage from environmental hazards, and unauthorized access to its IT and mail processing assets. Measures include fire alarms, suppression systems,...
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The Postal Service has seen a continuous increase in package volumes over the past few years. As more people shop online, package delivery service will continue to grow. Delivering a package on the first attempt is vital to the Postal Service’s ability to serve its customers efficiently.
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The mission of the U.S. Postal Inspection Service is to support and protect the Postal Service and its employees, infrastructure, and customers; enforce the laws that defend the nation’s mail system from illegal or dangerous use; and ensure public trust in the mail.
Postal inspectors are...
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