Ilustratio of two Postal Service workers handling return boxes.

There and Back Again: A Return Shipping Tale

Have you ever bought a new outfit online but sent it back when it didn’t fit right? Then you have participated in the world of reverse logistics. A new Office of Inspector General white paper, Riding the Returns Wave: Reverse Logistics and the U.S. Postal Service, examines emerging trends in reverse logistics. It looks at the current package return services offered by the Postal Service and considers further opportunities created by this booming market.

 

Data Analytics Help Thin Out the Haystack

You have likely heard the term “big data” frequently these days. From health care to marketing to law enforcement techniques, data analytics are driving decisions and improving outcomes.

At the OIG, data analytics — which include data mining, risk assessments, and predictive analytics — allow us to synthesize data in ways that help us better detect fraud and misconduct. Data analytics also help us identify the root causes of problems or inefficiencies, and then develop solutions.

 

The New Normal

In 2001 First-Class Mail (FCM) hit an all-time peak of 104 billion pieces. Fast forward to today and it is down more than 40 percent.

Well, if you’re a reader of this blog, you also know that despite this, First-Class Mail remains the biggest provider of revenue and contribution (profit that goes to paying the Postal Service’s institutional costs).

 

Knock, Knock! Robot Here!

Imagine receiving a text on your phone saying, “The robot has just arrived with your delivery.” Thanks to on-demand delivery services like Postmates and Deliv, which are making robotic deliveries of food and convenience items in San Francisco and D.C., meeting a package bearing robot at your front door could become routine.

 

Reducing Risk in Contract Extensions

The U.S. Postal Service manages about 30,000 contract actions (awards and modifications), and spends roughly $13 billion on contracts annually. The sheer volume of contracts and the huge dollar amounts involved make it an area to regularly monitor for fraud, waste, and abuse.

It also means USPS contract officers (COs) have a big responsibility given the essential role they play in the contracting process.

 

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Recent Comments

  • 2 hours 18 min ago
    I live in Laguna Woods, Ca 92637. We have a small sub-station in our gated community..the lady there is extremely helpful,friendly and efficient. I would like to commend her for a job well done....
  • 3 hours 14 min ago
    I don't believe ease of shipping is the issue. Ease of delivery is and should be the focus. As a millennial who is busy, lives in a major city and in an apartment complex - my focus is on what...

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