About Service Performance

The Postal Service’s ability to provide acceptable service is an ongoing concern across the United States. The Office of Inspector General reviews service performance and makes recommendations on where and how the Postal Service can improve. Our work encompasses nationwide performance, as well as specific areas of particular concern. It is critical that service performance be properly tracked, measured and reported transparently. To that end, we will continue to update this page with our most recent service reports and data to track the Postal Service’s progress in this area.   

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OIG Reports

Audit Reports | 09/23/2021 | 20-316-R21
Audit Reports | 09/21/2021 | 21-131-R21
Audit Reports | 09/03/2021 | 21-047-R21
White Papers | 09/02/2021 | RISC-WP-21-008

Open Service Performance Projects

Project Title Project Number Start Date
Transfer of Mail Processing Operations from Selected Facilities 21-240 09/17/2021
Improving Service Performance and Processing Efficiencies at Select Low Performing Facilities 21-243 09/13/2021
Mail Transport Equipment 21-229 09/08/2021
Mail Delivery and Customer Service Operations - Ashford West and Westbury Stations, Houston, TX 21-233 08/27/2021
Capping Report of Mail Operations and Delayed Mail at Select Processing and Distribution Centers 21-222 08/23/2021
Efficiency of Surface Transfer Center in the Southern Region 21-212 08/13/2021
Mail Delivery and Customer Service Operations - Sunrise Station, Las Vegas, NV 21-214 07/29/2021
International Mail Operations and Performance Data 21-197 07/07/2021
Fiscal Year (FY) 2022 Peak Mailing Season Preparedness 21-206 07/01/2021
Mail Delivery and Customer Service Operations - Select Baltimore Units, Baltimore, MD 21-194 06/14/2021
Review of the Change of Address Systems and Availability 21-146 05/24/2021
Unscheduled Leave - Absence Without Leave (AWOL) Status 21-140 05/03/2021
Trips Operating More Than Four Hours Late 21-116 04/20/2021
Nationwide Service Performance 21-120 03/11/2021
Seamless Acceptance Processes and Methodologies 21-098 02/18/2021
Shipping Service Contract Compliance 20-315 01/26/2021

Having a Problem with USPS Mail Delivery?

If you are having problems with day-to-day mail delivery and other USPS customer service related issues you may file a complaint online.

Additional information can also be found on the OIG Helpful Links page here.

If you have feedback for us regarding the information on this page, please email us at feedback-servperf@uspsoig.gov.