OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Customer Service Operations Efficiency - Chicago District	04/28/2015	Audit Reports	Customer Service
Image	City Delivery and Customer Service Operations – Red Hook Station, NY	04/21/2015	Audit Reports	Customer Service
Image	What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation	02/23/2015	White Papers	Customer Service
Image	Guiding Principles for a New Universal Service Obligation	11/17/2014	White Papers	Customer Service
Image	Management Alert – Retail Customer Service Management Alert	10/17/2014	Audit Reports	Customer Service
Image	The Postal Service Customers of the Future	09/29/2014	White Papers	Customer Service
Image	Customer Retention	09/25/2014	Audit Reports	Customer Service
Image	eCommerce Customer Registration	08/15/2014	Audit Reports	Customer Service
Image	What America Wants and Needs from the Postal Service	02/18/2014	White Papers	Customer Service
Image	Enhancing Mail for Digital Natives	11/18/2013	White Papers	Customer Service