Jun
11
2015
Report Number:
MS-AR-15-006
Report Type:
Audit Reports
Category: Customer Service
Audit Reports
Report Recommendations
| # | Recommendation | Status | Value | Initial Management Response | USPS Proposed Resolution | OIG Response | Final Resolution |
|---|---|---|---|---|---|---|---|
| 1 | R - 1 -- Develop processes for assuring that quality reviews are performed within established timeframes and calls are randomly chosen for reviews. |
Closed | $0 | Agree | |||
| 2 | R - 2 -- Establish a standardized, consolidated reporting process for field supervisors. |
Closed | $0 | Agree | |||
| 3 | R - 3 -- Develop a quality of information performance goal. |
Closed | $0 | Agree |