Oct
17
2014
Report Number:
MS-MA-15-002
Report Type:
Audit Reports
Category: Customer Service
Audit Reports
Report Recommendations
| # | Recommendation | Status | Value | Initial Management Response | USPS Proposed Resolution | OIG Response | Final Resolution |
|---|---|---|---|---|---|---|---|
| 1 | R - 1 -- Reinforce the requirement that sales and services associates inform customers about the availability and location of the Point-of-Service survey link at the bottom of transaction receipt. |
Closed | $0 | Agree | |||
| 2 | R - 2 -- Provide guidance to the areas, districts, and units on using Point-of-Service survey information to increase Postal Service customer satisfaction. |
Closed | $0 | Agree |