OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Tort Claims Management – Capital and Houston Districts	11/26/2018	Audit Reports	Retail, Sales & Marketing
Image	U.S. Postal Service Customer Service for Non-English-Speaking Customers	11/02/2018	Audit Reports	Customer Service
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Using Mail to Build Brands	09/05/2018	White Papers	Retail, Sales & Marketing
Image	Change of Address Identity Verification Internal Controls	08/24/2018	Audit Reports	Retail, Sales & Marketing
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Business Customer Retention Strategies	05/17/2018	Audit Reports	Retail, Sales & Marketing
Image	Tort Claims Management – Western Area	05/08/2018	Audit Reports	Retail, Sales & Marketing
Image	Transactional Mail: Implications for the Postal Service	04/16/2018	White Papers	Retail, Sales & Marketing
Image	A New Reality: Correspondence Mail in the Digital Age	03/05/2018	White Papers	Retail, Sales & Marketing