Reports | Office of Inspector General OIG

	Report Title	Date	Report Type	Category
Image	Oversight of the Retail Lobby Customer Experience in New York 1 District	03/18/2024	Audit Reports	Customer Service
Image	Delivery and Customer Service in Colorado Mountain Towns	12/05/2023	Audit Reports	Service Performance, Delivery / Mail Processing, Customer Service
Image	U.S. Postal Service’s Plans to Resolve Post Office Suspensions	05/17/2023	Audit Reports	Facilities, Customer Service
Image	The International Package Market – Trends and Opportunities for the Postal Service	05/15/2023	White Papers	Strategy & Investments, Innovation, Customer Service
Image	Package Tracking Messaging	05/11/2023	Audit Reports	Technology, Delivery / Mail Processing, Customer Service
Image	Mail Delivery, Customer Service, and Property Conditions Review - Select Units - Atlanta, GA	01/09/2023	Audit Reports	Service Performance, Customer Service, Field Operations Review
Image	The Value of the Postal Service’s Retail Network for Small Businesses	10/11/2022	White Papers	Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing
Image	Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Seattle, WA, Region	07/28/2022	Audit Reports	Service Performance, Delivery / Mail Processing, Customer Service, Field Operations Review
Image	Demographic Trends in Mail Access Changes and Service, 2016-2020	04/28/2022	White Papers	Delivery / Mail Processing, Customer Service
Image	Hearing Before the House Subcommittee on Government Operations	02/14/2022	Congressional Testimonies	Delivery / Mail Processing, Customer Service