The post office lobby is the principal business office of the U.S. Postal Service. There are over 30,000 leased and owned Postal Service retail facilities nationwide. For most customers, the lobby is their only close-up view of Postal Service operations; therefore, its appearance directly affects the Postal Service’s public image. The Postal Service must maintain a safe environment for both employees and customers, including adherence to federal safety laws enforced by the Occupational Safety and Health Administration (OSHA) and internal policies and procedures regarding the appearance of lobbies and facilities, safety, and security of its facilities.
What We Did
Our objective was to summarize the results of prior property condition reviews of Postal Service retail facilities, identify systemic issues, and assess the effectiveness of management’s corrective actions.
USPS Proposed Resolution
Develop and implement a standardized internal inspection program to identify and address property condition issues at retail and delivery facilities.