North Miami Branch, Miami, FL: Delivery Operations
Background
The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General (OIG) reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission.
This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the North Miami Branch in North Miami, FL. The North Miami Branch is in the Florida 3 District of the Southern Area and serves about 118,982 people in ZIP Codes 33161, 33162, and 33181, which are considered urban areas.
This delivery unit has 71 city routes. From December 27, 2025 through January 23, 2026, the delivery unit had six supervisors assigned. Of these supervisors, one was detailed to a different facility during the week of our site visit. In addition, there was one acting supervisor and one relief supervisor during our visit. The North Miami Branch falls under the Miami Post Office for employee availability measurement. As of January 23, 2026, the year-to-date employee availability rate for the Miami Post Office was 89.8 percent, which is less than the Postal Service’s retail and delivery operations employee availability goal of 93.9 percent for fiscal year 2026. The North Miami Branch is one of three delivery units the OIG reviewed during the week of March 2, 2026, that are serviced by the Royal Palm Processing and Distribution Center.