Minnesota-North Dakota District: Delivery Operations
We performed audits at the Saint Paul Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Saint Paul, Minesota region during the week of November 13, 2023. The delivery units included the Apple Valley Branch, Saint Paul, MN; New Brighton Carrier Annex, Saint Paul, MN; and the Eagan Branch in Eagan, MN.
We also performed audits at the Bismarck Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Bismarck, ND region during the week of January 22, 2024. The delivery units included the Bismarck Carrier Annex, Bismarck, ND; Mandan Post Office, Mandan, ND; and the Minot Post Office, Minot, ND.
We issued individual reports for the six delivery units and the two P&DCs we visited. We also issued another report summarizing the results of our six delivery unit audits in the Minnesota-North Dakota District and our analysis of service performance in the district with specific recommendations for management to address.
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
|||||
|---|---|---|---|---|---|---|
| Apple Valley Branch | New Brighton Carrier Annex | Eagan branch | Bismarck Carrer Annex | Minot Post Office | Mandan Post Office | |
|
Delayed Mail |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Package Scanning |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Arrow Keys |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Carrier Compliment & Timekeeping |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Property Conditions |
Yes |
Yes |
Yes |
Yes |
Yes |
Yes |
|
Other |
No |
No |
No |
No |
No |
Yes |
We identified deficiencies with all five areas we reviewed affecting mail delivery and property conditions at the three delivery units we visited. We also identified an issue related to contract carrier badges at the Mandan Post Office.
|
Audit Area |
Issues Identified |
|
|---|---|---|
| Saint Paul | Bismarck | |
|
Clearance Times |
|
|
|
Late, Canceled, and Extra Outbound Trips |
X |
X |
|
Delayed Mail |
X |
X |
|
Scan Compliance |
|
|
|
Registry Cage |
X |
|
|
Other Issues |
X |
X |
We identified deficiencies in three of the five areas we reviewed that affected the efficiency of operations at the Saint Paul P&DC. At the Bismarck P&DC, we identified deficiencies in two of the five areas. We also identified issues related to truck/trailer safety and security procedures at each P&DC.
